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2018-06-07Victorian Ombudsman to re-investigate insurers’ handling of workers compensation claims and WorkSafe oversight
Victorian Ombudsman Deborah Glass has begun a follow up investigation to her previous Investigation into the management of complex workers compensation claims and WorkSafe oversight. In that 2016 investigation, she found that Victoria’s workers compensation scheme had failed some particularly vulnerable people.
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2017-04-05Ombudsman Tonga - Annual Report 2012/2013 - EN
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2018-06-05
Ararteko publishes conclusions of IOI international workshop in Vitoria-Gasteiz
Ararteko has finalized the conclusions of the IOI international workshop that it hosted in Vitoria-Gasteiz on 16-17 May 2018 and is making them here available to all IOI member institutions. The topic of the workshop was "Good Environmental Governance: The Role of Ombuds Institutions in Protecting Environmental Rights".
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2017-06-16
Deputy Ombudsman Complaints - job description
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2018-04-09
NHS failing patients with mental health problems
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that NHS mental healthcare staff can lack the capacity, skills and training they need to do their job effectively, and do not always have the support they need to learn from mistakes.
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2022-07-19
FRA Report - Europe's Civil Society (Update 2022)
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2018-04-30
Victorian Ombudsman tells Council to ease up on treatment of vulnerable people over parking fines
Maribyrnong City Council has treated disadvantaged people harshly by refusing to cancel parking fines in cases where exceptional circumstances justified cancellation, the Victorian Ombudsman has found. Ombudsman Deborah Glass said the council’s practices were lacking in fairness and discretion when compared with five other metropolitan councils.
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2018-05-30
Ombudsman opens new family room at Mater hospital
Ombudsman Peter Tyndall Monday opened a new family and patient room at the Mater Hospital, Dublin. The family room is part of the Mater’s “end of life” care service and will give families who are losing a loved one a quiet, comfortable and private space where they can also stay the night.
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2018-05-28
Commonwealth Ombudsman released NDIA report
Commonwealth Ombudsman Michael Manthorpe released a report on the 15 May 2018 into the National Disability Insurance Agency’s (NDIA) handling of reviews of decisions under the National Disability Insurance Scheme Act 2013. The report discusses systemic issues highlighted by complaints and stakeholder feedback including significant backlogs, delays in decision making and poor communication practices.
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2018-08-03
Obituary Charles Norman Geschke, Victoria´s second Ombudsman
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2018-09-06
OECD Report - The Role of Ombudsman Institutions in Open Government - Summary
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2018-04-11
Chief Ombudsman’s opinion on OIA requests about Operation Burnham
Chief Ombudsman Peter Boshier today released his Final Opinion on five complaints concerning the New Zealand Defence Force’s withholding of information related to Operation Burnham in Afghanistan in 2010. Peter Boshier found the NZDF was justified in withholding most of the requested information under the Official Information Act.
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2018-05-24
Ombudsman meets colleagues from Poland and other Baltic states
On 21-22 May, Ombudsman, head of Children Rights Division and lawyer of Prevention Unit meet Children Ombudsmen of Poland and Lithuania and representatives of the Chancellor of Justice Office of Estonia. Such meetings happen annually and participants discuss topical children rights issues in Poland and Baltic states.
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2018-04-03
Complaints to State of Iowa Ombudsman continue to rise
Complaints to the Iowa Office of Ombudsman rose for the fourth straight year in 2017, due in part to a 157 percent increase in problems relating to managed Medicaid. Corrections-related cases also contributed to the increase, and now represent 44 percent of the Ombudsman’s entire caseload. All told, the Ombudsman fielded 4,855 complaints and information requests last year, 22 percent more than it received in 2013.
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2017-03-27
Ombudsman City of Toronto - Annual Report 2016 - EN
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2018-04-19
Ombudsman increasingly dealing with social security problems
The total number of complaints delivered in 2017 to the Ombudsman was 8,191. People increasingly turn to the Ombudsman's Office with their problems in the sphere of social security and also number of complaints concerning work and employment increased by 39 percent.
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2018-05-18
Successful workshop on good environmental governance held in the Basque Country
An international workshop on “Good Environmental Governance” was hosted by the Office of the Ombudsman of the Basque Country (Ararteko), Manuel Lezertua, and held in Vitoria-Gasteiz, Spain, this week.
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2018-03-21
NHS failing patients with mental health problems
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that NHS mental healthcare staff can lack the capacity, skills and training they need to do their job effectively, and do not always have the support they need to learn from mistakes.
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2018-03-21
Misuse of Parliamentary staff budget entitlements in 2014
Ms Glass tabled her report into a matter referred to her by the Legislative Council in November 2015 this week. The Legislative Council asked the Ombudsman to investigate allegations of ALP MPs’ misuse of staff budget entitlements before the 2014 state election. She found 21 ALP Members of Victorian Parliament - including 11 serving and 10 former MPs - breached Parliament’s Members’ Guide by certifying payments to electorate officers used for party political campaigning.
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2015-07-14
Public Defender of Rights - Annual Report 2011 EN