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2024-07-25Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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2024-07-18
Parliamentary Ombudsman submitted Annual Report 2023 to Speaker of Parliament
On 25 June 2024, Parliamentary Ombudsman Petri Jääskeläinen submitted his Annual Report 2023 to Speaker of Parliament Jussi Halla-aho. In 2023, there were a total of 7,124 complaints (6,613 in 2022). This is just over 500 (7.7%) more than the previous year. The largest number of complaints concerned social welfare 1,136 (997), the police 855 (821), healthcare 803 (751) and criminal sanctions 591 (672). In the reporting year, 6,876 complaints were resolved. The corresponding figure in 2022 was 6,857.
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2024-07-18
Complaints to the Ombudsman reveal systemic issues
In Kevin Brezinski’s latest public report, systemic issues were uncovered within the Alberta Adult Health Benefit program and Alberta Child Health Benefit program, operated jointly by Alberta Health and Seniors, Community and Social Services (SCSS).
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2024-07-19
Reminder - Invitation to participate in a survey for the OPRAS project
The Northern Ireland Public Services Ombudsman and Professor Chris Gill (University of Glasgow) are conducting a joint research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). The corresponding survey, whose aim is to understand the work of ombudspersons in this area and to identify good practice, is still open until 27 September 2024. You can now also download the survey in Word format to facilitate its completion where more than one individual is completing it.
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2024-07-19
Public Complaints Commission goes to church: Spreading awareness and empowering the community
A sensitization program was held on 7 July 2024 at Jubilee Baptist Church, Osogbo, Osun State Nigeria, to raise awareness about the Public Complaints Commission (PCC) and its services.
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2023-11-15USOA 2019 - Registration Packet
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-07-18
French Language Services Commissioner urges Ontario to respect law by making all out-of-home advertising bilingual
French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.
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2023-10-27
Hon’ble Ombudsman Punjab Major Azam Suleman Khan (Retd.) attends 3rd General Assembly Meeting of the OIC Ombudsman Association held in Turkey from 5 to 6 October 2023
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2023-10-27
Hon’ble Ombudsman Punjab Major Azam Suleman Khan (Retd.) attends 3rd General Assembly Meeting of the OIC Ombudsman Association held in Turkey from 5 to 6 October 2023
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2023-01-09
53. Reporte Internacional de “Derechos Humanos en Perspectiva Internacional” (del 30 de diciembre de 2022 al 5 de enero de 2023)
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2024-07-10
Reminder: Tender for IOI regional subsidies 2024/2025 still open
The IOI Board of Directors decided at their Board meeting held in The Hague in May 2024 to continue the regional subsidy programme for the membership year 2024/2025. Members wishing to apply for regional subsidies are invited to submit project proposals until 5 August 2024.
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2024-07-10
Office of the Ombudsman releases 2023 Annual Report
The Office of the Ombudsman has released the 2023 Annual Report which presents the activities that the Office carried out in the year. Pursuant to the Constitution of the Republic of Malawi and the Ombudsman Act, the Ombudsman has submitted the report to the National Assembly through the Office of the speaker.
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2024-07-04
Public Protector South Africa releases reports on investigations it conducted in the first quarter of 2024
The Public Protector South Africa issued on 30 June 2024 its reports based on the investigations it had conducted in the first quarter of the 2024/25 financial year.
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2024-07-10
Annual Report 2023 – a credible and trusted institution closer to the people
On 8 July 2024, the Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, presented the Annual Report 2023 to the Speaker of the House, Anglu Farrugia. Throughout 2023, the Office of the Ombudsman focused on enhancing its working relationship with the public administration. It adopted an open-door policy, reaching out to the public and government entities alike.
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2024-07-10
Ombudsman for Children expresses despair at situation facing children in care
On Monday, 8 July 2024, the Ombudsman for Children, Dr Niall Muldoon, expressed his despair at the last volume of case reports published by the Child Law Project. He has also expressed serious concern about the fact that the Child Law Project has not been re-commissioned, and fears that this indicates the shutting down of open communication between the courts and the public in relation to children in care.
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2024-07-05
The Parliamentary Ombudsman meets with the Director of the European Fundamental Rights Agency
The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, met with the Director of the European Fundamental Rights Agency (FRA), Ms Sirpa Rautio, to discuss the establishment of a National Human Rights Institution (NHRI) in Malta.
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2024-07-04
Ombudsman safeguards public administration for continuous community betterment
The Ombudsman, Mr Jack Chan, presented the 2023/24 Annual Report of the Office of The Ombudsman to the public on 3 July 2024.
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2024-07-04
Mediator of the Kingdom of Morocco holds keynote speech at High-Level Panel at the UN
Kindly click here to read the main output of the keynote of the Mediator of the Kingdom of Morocco, Mr. Mohamed Benalilou, during the High Level Panel on "Public access and inclusivity: developing strategic initiative to raise awareness on the role of Ombudsman and mediator institutions in the promotion and protection of Human Rights, good governance and the rule of law", held at the UN General Assembly Headquarters in New York on May 22nd, 2024 in implementation of the Article 11 of the UN GA Resolution 77/224 on "the Role of Ombudsman and mediatior institutions in the promotion and protection of Human Rights, good governance and the rule of law", issued on December 15th 2022.
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2023-11-07
56. Working Session M: André Marin – Old watchdog, new tricks: How social media and technology can transform the modern ombudsman