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2018-08-10PHSO Radio Ombudsman podcast
Radio Ombudsman is the regular podcast of the Parliamentary and Health Service Ombudsman (PHSO) featuring conversations on a range of topics such as NHS investigations, good complaint handling and improving public services. The podcast is hosted by Ombudsman Rob Behrens and it aims to generate lively discussion and interesting ideas.
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2018-10-23Armenian Ombudsman: Observations on the recent events taking place in the country (Oct. 2018)
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2017-04-13
Belgium Pensions Ombudsman - Annual Report 2016 FR
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2017-05-12
Ombudsnews issue no. 1 of reporting year 2017/2018
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2017-05-03
The Ombudsmans Casebook Issue 28 April 2017
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2014-02-19
Veterans Ombudsman - Review of veterans' long-term care needs (December 2013) - EN
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2021-02-24
France - Annual Report 2019 - EN
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2018-09-05
Tender for IOI regional subsidies 2018/2019
The members of the IOI Board of Directors decided at their Board meeting in Toronto to continue the regional subsidy programme for the membership year 2018/2019. The overall sum of subsidies to be released in 2018/2019 amounts to 42,000 Euro. The amount will be split equally between the regions (7,000 Euro per region) and will take into account that no subsidy granted should be less than 2,000 Euro. Submit your application until 05 October 2018!
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2018-10-30
Québec Ombudsman. Rapport spéciale: éducation de qualité au Nunavik - 2018
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2015-08-04
Ombudsman Sint Maarten - Annual Report 2014 - EN
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2018-07-20
Niagara Region infringed journalist’s rights: Ombudsman makes recommendations
Ontario Ombudsman Paul Dubé called on the Regional Municipality of Niagara to apologize publicly to a local journalist and a citizen blogger for seizing their property and ejecting them from a council meeting last December. The region’s actions were unreasonable, unjust, wrong and contrary to law, Mr. Dubé’s investigation found.
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2018-08-31
Family left waiting for house adaptations for disabled son for three years
The family of a severely disabled boy from Doncaster, has had to wait three years for the council to provide them with the special adaptations their home needs, the Local Government and Social Care Ombudsman has found.
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2017-02-24
Peter Tyndall at Berlin Meeting of Freedom of Information Commissioners
IOI President and Information Commissioner for Ireland Peter Tyndall participated at the Berlin Meeting of Freedom of Information Commissioners and Ombudsmen where delegates from all over Europe discussed their experiences of Freedom of Information, using civic technology to enforce the right to information or the use of FOI by NGOs.
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2017-08-16
Kosovo - Ombudsperson Institution - A compliation of reports addressed to the relevant authorities in 2016 - EN
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2018-07-26
Resolving complaints to the Ombudsman early
In late 2016, the Victorian Ombudsman created an Early Resolution Team which identifies matters that can be resolved informally, focusing on practical outcomes. The team now handles about 85 per cent of approaches to the Ombudsman, closing most within 30 days.
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2018-06-25
Public apology owed to victims of child sex offender who gained access to children through Puffing Billy
People in positions of authority at Puffing Billy and other Victorian railway groups protected the reputation of their organisations at the expense of children who were sexually abused, the Victorian Ombudsman has found. Tabling her Investigation into child sex offender Robert Whitehead’s involvement with Puffing Billy and other railway bodies in the Victorian Parliament, Ombudsman Deborah Glass said the failures of people in authority were monumental.
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2023-08-28
Austria - Report on NPM activities 2022 - EN
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2018-08-16
Best Practice Paper Issue 3 to be launched at Belfast conference on own initiative investigations
The IOI’s 3rd Best Practice Paper will be officially launched by IOI President Peter Tyndall at the IOI Conference on Own Initiative Investigations, which will be hosted by the Office of the Northern Ireland Public Services Ombudsman (NIPSO) and held in Belfast on 22 and 23 October 2018.
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2017-08-23
Tonga Ombudsman - Newsletter - July 2017
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2016-11-08
Correctional Investigator concerned by rising use of force incidents involving inflammatory agents
Ottawa, October 31, 2016 – The 43rd Annual Report of the Office of the Correctional Investigator was tabled today in Parliament. The report documents that security incidents in federal prisons involving inflammatory agents, primarily Oleoresin Capsicum (OC) or pepper spray, has tripled since 2011/12.