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2018-12-04Towards the effective protection of LGBTI persons deprived of liberty - a monitoring guide
The Association for the Prevention of Torture (APT) launched a new guide, which aims to strengthen the protection of LGBTI persons in detention settings. "Towards the effective protection of LGBTI persons deprived of liberty: a monitoring guide" offers practical guidance on how to account for sexual orientation, gender identity and sex characteristics in a torture prevention framework.
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2018-02-15macao ccac organic-law feb-2018 en
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2017-10-10
The Ombudsman Newsletter - Issue 1 - July 2017
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2017-08-17
Public Services Ombudsman for Wales - Annual Report - 2014/2015 EN
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2017-11-22
Gibraltar - Public Services Ombudsman - Annual Report 2016 EN
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2018-10-09
Ombudsman Western Australia releases 2017-18 Annual Report
The Western Australian Ombudsman has tabled his 2017-18 annual report in Parliament. The report outlines the work of the Office for the year. The Office finalised 94% of complaints within 3 months and 100% of the Ombudsman’s recommendations were accepted for the eleventh consecutive year.
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2018-11-26
Thai and Indonesian Ombudsman strengthen bilateral ties through second-phase MOU signing
During 10 – 12 October 2018, Thai Ombudsman Viddhavat Rajatanun welcomed a delegation from the Ombudsman of the Republic of Indonesia led by Ombudsman Amzulian Rifai, to sign a bilateral Memorandum of Understanding (MOU) between the Ombudsman of the Kingdom of Thailand and the Ombudsman of the Republic of Indonesia.
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2018-11-20
Radio Ombudsman: Claire Murdoch on driving improvements in NHS mental health care
Radio Ombudsman is a regular podcast featuring conversations on a range of topics such as National Health Service (NHS) investigations, good complaint handling and improving public services. Hosted by Ombudsman Rob Behrens, it generates lively discussion and interesting ideas.
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2016-06-03
Ombudsman of Ireland - Annual Report 2015 - EN
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2016-05-17
Handbook on European law relating to the rights of the child
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2018-05-14
AOMA Bulletin - 9ème édition - FR - 2018
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2018-11-15
Ombudsman’s 2015 report into health care still not fully implemented
Ombudsman Peter Tyndall has expressed his disappointment that the HSE has not fully implemented the recommendations made in his 2015 investigation into the health care system.
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2018-10-02
Queensland Ombudsman presents the Annual Report 2017-18
The Office of the Queensland Ombudsman continues to play a pivotal role in ensuring public agencies making fair and reasonable decisions – a key element of open and accountable public administration.
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2017-12-06
Provincial Ombudsman Punjab - Annual Report 2013 - EN
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2018-12-10
The Ombudsman's Casebook 2018
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2018-11-30
The Québec Ombudsman: annual report 2018
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2018-11-05
Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store
Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.
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2019-01-30
IOI Board Meeting - Mérida - Draft Programme
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2017-12-14
Northern Ireland Ombudsman - Annual Report 2012/2013 EN
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2017-08-16
Kosovo - Ombudsperson Institution - NPM Report 2017 - EN