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2016-10-24Autumn 2016 issue of the Ombudsman’s Casebook
This Casebook contains summaries of recent cases the Ombudsman has dealt with.
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2016-10-24
Ombudsman Office participates in project on local integration of refugees
Organized by the Macedonian Centre for International Cooperation (MCIC), the Roma education forum and the EPTISA Consortium, there were several sessions held within the project “Local integration of refugees, internally displaced persons and minorities” which were attended by a representative of the Office of the Ombudsman from the Department for protection of the rights of the children and persons with disabilities.
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2016-10-24
Victorian Ombudsman launches Public Sector Education program
Victorian public sector agencies seeking to improve the way they deal with complaints and improve their overall administration are encouraged to engage with the Victorian Ombudsman’s new Public Sector Education program.
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2016-10-24
Recommendation to adopt a law concerning persons with disabilities accompanied by guide dogs
Over the last few years, the Public Defender of Rights received many complaints by persons who were, for instance, not allowed to enter certain buildings or public transport vehicles with their assistance dogs.
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2016-10-27
Manifesta la CNDH de México su solidaridad con los colectivos feministas
Manifesta CNDH su solidaridad con los colectivos feministas y familiares de las víctimas que realizan distintos actos con el fin de generar consciencia sobre la necesidad de erradicar la violencia feminicida y exigir justicia
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2016-10-28
Memorandum of Understanding signed between the IOI and the AOMF
On 20 October 2016, IOI Board member Ms Catherine De Bruecker attended the conference of the Association of Ombudsman and Mediators of the Francophonie (AOMF) in Monaco and signed a Memorandum of Understanding on behalf of the IOI.
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2016-10-31
Victorian Ombudsman tabled Ombudsman enquiries on why informal resolution matters
Senior citizens unable to file statements online, a ratepayer charged over $7,000 to remove a tree, and the worried mother of a prisoner are just some of the members of the public Victorian Ombudsman staff deal with every day.
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2016-10-28
ENNHRI joins IOI in supporting Polish Commissioner for Human Rights
After the IOI issued a report on the human rights situation in Poland just a week ago, IOI Secretary General Günther Kräuter is very pleased that the support was now extended through the European Network of National Human Rights Institutions (ENNHRI) and the European Network of Equality Bodies (Equinet).
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2016-10-31
Commonwealth Ombudsman’s inquiry into building and construction industry
In September 2016, the Senate passed a Bill proposing to re-establish the Australian Building and Construction Commissioner and to continue the existence of the body known as the Office of the Fair Work Building Industry Inspectorate under the name of the Australian Building and Construction Commission (ABCC). The Bill proposes a potentially broadened scope for the Ombudsman’s reviews of the exercise of coercive powers to gather information.
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2016-11-02
Ombudsman presents first issue of Network in Focus
The European Ombudsman, Emily O’Reilly, is pleased to present the first issue of Network in Focus, the annual newsletter of the European Network of Ombudsmen.
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2016-11-02
20th Anniversary of the Ombudsman's Award of the Office of the Ombudsman Hong Kong
The Ombudsman, Ms Connie Lau, reminded Government departments and public organisations at the 20th Presentation Ceremony of The Ombudsman’s Awards today (October 27) “to stand in other people’s shoes and show empathy” in order to keep abreast of changes and meet public expectations in an ever-progressing society.
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2016-11-02
Improving public services with systemic and own motion investigations
People are often relcuctant to come forward to the Ombudsman because they fear negative consequences. Therefore, it is important that an Ombudsman is able to undertake investigations on his or her own initiative. On occasions, the Ombudsman will be made or become aware of possible maladministration where no complaint has been made. Such investigations often consider systemic issues and ensure that the Ombudsman can be effective in tackling poor administration and improving public services.
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2016-11-03
Ombudsman report reveals – complaints about avoidable deaths not dealt with properly
The Parliamentary and Health Service Ombudsman’s report published today (31) contains 100 cases it has resolved. They include complaints about avoidable deaths, GP out-of-hours care, delayed cancer diagnosis, poor hospital discharge and incorrect medicine dosage being given to patients.
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2016-11-04
Ombudsman reports on first year of expanded mandate
Ontario Ombudsman Paul Dubé has released the first annual report of his office’s new, expanded mandate, which was doubled in the past year to include more than 1,000 public sector organizations – provincial government bodies, municipalities, universities and school boards.
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2016-11-04
Conferencia sobre el papel de servicio público de las instituciones del Defensor
El Defensor del Pueblo de Navarra, Francisco Javier Enériz Olaechea, ha expuesto hoy en Valladolid, en el marco una jornada organizada por el Procurador del Común de Castilla y León bajo el título "Las instituciones propias como garantía de calidad democrática" , una ponencia sobre "Los Defensores del Pueblo Autonómicos como servicio público".
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2016-11-07
Aberystwyth University Hosts Ombudsman Seminar
The Ombudsman community and stakeholders came together at a seminar at Aberystwyth University.
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2016-11-07
Special Report on Fight against Discrimination, Its Prevention and Situation of Equality
On October 25, 2016, the Public Defender of Georgia presented a special report on Combating and Preventing Discrimination and the Situation of Equality.
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2016-11-07
Ombudsperson for Quebec Raymonde Saint-Germain named senator
The Ombudsperson for Quebec, Madam Raymonde Saint-Germain, is one of the six new independent senators whom Canadian Prime Minister Justin Trudeau recommended to the Governor General of Canada on November 2, 2016, for nomination.
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2016-11-07
La Protectrice du citoyen du Québec Mme Raymonde Saint-Germain nommée sénatrice
La Protectrice du citoyen du Québec, Mme Raymonde Saint-Germain, fait partie des six nouveaux sénateurs indépendants dont le premier ministre canadien, Justin Trudeau, a recommandé la nomination auprès du Gouverneur général du Canada le 2 novembre 2016.
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2016-11-08
Provincial Ombudsman Sindh presented Annual Report 2015
Provincial Ombudsman Sindh Mr. Asad Ashraf Malik presented the annual report of his institution for the calendar year 2015 to Governor Sindh, which highlighted the achievements and progress of the Provincial Ombudsman Sindh.
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