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2021-11-29Greater transparency needed for Government’s use of machine technology in decision-making
New South Wales (NSW) Ombudsman Paul Miller has called for greater visibility of the use of artificial intelligence (AI) and other machine technology by NSW Government agencies. In a report tabled in Parliament, the Ombudsman has cautioned agencies that using machine technology in ways that do not accord with standards of lawfulness, transparency, fairness and accountability, could lead to findings of maladministration or potentially unlawful conduct.
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2021-11-25
International Restorative Justice Week
During this week, the Ararteko wishes to highlight that restorative justice allows both the offender or aggressor and the injured party or victim of any type of crime or conflict to be reintegrated in society as social assets, while engaging society in the rehabilitation and reintegration. Restorative Justice Week is celebrated around the world during the third week of November. The theme of this year's week is Protect and Empower the Person Harmed.
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2021-11-23
Council of Europe member states must prioritise children’s rights every day
On the occasion of World Children’s Day, Council of Europe Commissioner for Human Rights, Dunja Mijatović calls on political leaders to ensure that children’s rights remain firmly on top of their agendas. Council of Europe member states must take all necessary measures to build strong societies for the future. This means investing in children from early childhood on, to ensure their equal access to rights and address rising levels of child poverty.
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2024-08-23
Webinar Celebrating Women's Month - Ensuring Gender Equity: The Role of the Ombudsman
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA) for the thought-provoking webinar on "Webinar Celebrating Women's Month - Ensuring Gender Equity: The Role of the Ombudsman" on Tuesday, 27 August 2024, at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute. The Program is now available.
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2024-08-23
El Defensor del Pueblo propone limitar la obligación de devolver el Ingreso Mínimo Vital a hogares vulnerables
El Defensor del Pueblo acaba de iniciar una actuación de oficio que propone limitar, a través de una modificación legal, la obligación de devolver el Ingreso Mínimo Vital a hogares vulnerables cuando quede acreditada la buena fe de los beneficiarios o cuando el error sea atribuible a la Administración. La modificación legal propuesta afectaría también a otras ayudas asistenciales como pensiones no contributivas de invalidez o jubilación, o los subsidios de desempleo de larga duración.
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2024-08-23
Día Internacional de la Lucha por los Derechos Humanos y la Dignidad de las Poblaciones Callejeras
Del 2018 a la fecha, la Comisión de Derechos Humanos de la Ciudad de México (CDHCM) ha registrado 224 quejas y ha emitido tres Recomendaciones donde se visibilizan casos de la discriminación, así como la Recomendación General 01/2021 con el propósito de atender problemáticas estructurales que padecen. En 2024 este Organismo presentó el Informe Temático: Derechos humanos de las personas en situación de calle de la Ciudad de México.
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2024-08-23
Ombudsman Organizes Meet The Press Event to Update on PDHJ Progress
The Ombudsman for Human Rights and Justice, Virgílio da Silva Guterres, held a Meet The Press to update the media and the public on the progress of the Provedoria dos Direitos Humanos e Justiça (PDHJ). The event focused on the PDHJ’s ongoing efforts to protect human rights and promote good governance, highlighting the crucial role of media in these efforts.
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2024-08-22
Réaction au projet de Règlement modifiant le Règlement sur l’aide aux personnes et aux familles
Le 16 août 2024, le protecteur du citoyen, M. Marc-André Dowd, a transmis une lettre à la ministre responsable de la Solidarité sociale et de l’Action communautaire, Mme Chantal Rouleau. Il y commente le projet de Règlement modifiant le Règlement sur l’aide aux personnes et aux familles. Le but du projet de loi est d’instaurer un supplément à la prestation équivalant à 10 % des revenus de travail qui dépassent le montant permis sans diminution de la prestation.
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2024-08-22
Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC
On 21 August 2024, the Office of the Veterans Ombud (OVO) released its publication Spotlight 2024: Progress Update on OVO Recommendations to VAC. The recommendations made by the OVO address systemic gaps and barriers to fair access by Veterans and their families for VAC services and benefits.
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2024-08-22
Ombudsman presents the Forensic Disability Service – second report
The Queensland Ombudsman’s report, Forensic Disability Service – second report: A review of the implementation of recommendations made in the 2019 Forensic Disability Service report, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Tuesday 13 August 2024.
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2024-08-22
Parliamentary and Health Service Ombudsman warns of surge in maternity investigations
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders to learn from the mistakes being made and take action to protect more families from harm.
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2024-08-22Austria - Report on NPM activities 2023 - EN
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2021-03-11
Procuraduría de los Derechos Humanos - Annual Report 2019 - ES
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2021-11-19
President delivers Welcome Address to the working seminar on the Manchester Memorandum, November 2021
Chris Field, President of the International Ombudsman Institute and Western Australian Ombudsman, was privileged to be invited by his very valued colleague, Rob Behrens, Parliamentary and Health Service Ombudsman, UK, to provide a Welcome Address to the working seminar on the Manchester Memorandum.
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2014-01-24
Australia - Ombudsman Tasmania - Annual Report 2011/2012 EN
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2021-11-12
NSW Ombudsman has tabled Annual Report 2020-21 in Parliament
The report, tabled by New South Wales (NSW) Ombudsman Paul Miller, discusses the 24,733 contacts received by the office, including detailed data and general observations about 13,315 actionable complaints. Together, these provide a picture of the issues faced by NSW citizens receiving services from NSW Government agencies, statutory bodies and certain community-service providers, including the government’s response to COVID-19.
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2024-08-16
Woman repaid thousands after healthcare provider failed to properly assess and fund her mother’s care
The Parliamentary and Health Service Ombudsman (PHSO) is urging Integrated Care Boards (ICB) to learn from mistakes and take action to prevent other families facing unnecessary financial strain after a case investigated by the Ombudsman highlighted the issue.
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2024-08-16
Reminder: Commonwealth Ombudsman hosts Complaint Handling Forum from 21 to 25 October 2024
From 21 – 25 October 2024, the Office will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a keynote address from the Commonwealth Ombudsman, Iain Anderson.
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2021-11-08
The Ararteko releases for the first time a summary of its annual report in English and French
EN: The Ararteko is releasing a magazine, where the key points of its 2020 Annual Report are summarised, in English for the first time in order to contribute to the sharing of experiences and expertise with other similar institutions. FR : Pour contribuer à l'échange d'expériences et de connaissances avec d'autres institutions similaires, l'Ararteko publie pour la première fois un magazine qui souligne les aspects les plus significatifs de son rapport annuel 2020 en français.