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2024-05-23The Federal Ombudsman calls for strengthening the trust of citizens
On 24 April 2024, the Federal Ombudsman presented its annual report to the Chamber of Representatives. It underlines a number of problems that are affecting the trust of citizens in public authorities and calls for a strengthening of this trust.
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2024-05-22
Failures by New Zealand Defence Force undermined Ombudsman’s investigation
The Chief Ombudsman says failures by the New Zealand Defence Force to share all crucial information had a major impact on his ability to fully investigate earlier Operation Burnham complaints and undermined the fundamental purposes of the Official Information Act (OIA).
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2024-05-16
Alberta Ombudsman finds inadequate Regulation impacts benefit access for people with developmental disabilities
The Alberta Ombudsman has released a public report on his investigation into the Persons with Developmental Disabilities (PDD) program which found systemic issues in how the program assesses intellectual capacity. The investigation, initiated by a complaint from a mother advocating for her son, sheds light on legislative flaws in the program’s eligibility criteria and decision-making process.
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2024-05-10
Ontario Ombudsman finds that Teen's pleas for foster care went unheard
York Region Children’s Aid Society (York CAS) failed to respect the rights of a 16-year-old girl who repeatedly asked for a foster placement before she died, Ombudsman Paul Dubé’s latest investigation has found.
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2024-05-10
CCAC completes inquiry report on complaints about selling prices and subsidy ratios for the 2019 economic housing units
The CCAC completes “Inquiry report on Chief Executive Order no. 57/2024”, which means the complaints about selling prices and subsidy ratios for the 2019 economic housing units. The CCAC suggests the relevant departments pay more attention to the work of disseminating preliminary information and broadening the general public's knowledge in order to allow them to better understand and gain knowledge of the relevant legal regime about economic housing.
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2024-05-16
Office of the Ombudsman launches “Human Rights: A guide for Ombudsman staff when investigating complaints”
The Office of the Ombudsman of Ireland saw the formal launch of a new Human Rights Manual for Ombudsman staff, which aims to increase awareness and use of the human rights framework throughout the public sector.
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2024-05-16
Office of the Ombudsman presents Reasonable Accommodation Guide in New Zealand Sign Language
Under the Disability Convention disabled people have the right to reasonable accommodation. New Zealand’s Independent Monitoring Mechanism (IMM) has just released an updated guide - Removing barriers: A guide for reasonable accommodation of Disabled people in Aotearoa.
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2024-05-10
Veterans Ombud Letter To Minister On Fairness Gap Affecting Veterans’ Families
On 7 May 2024, Colonel (Ret’d) Nishika Jardine, Veterans Ombud, released her letter to the Minister of Veterans Affairs on the fairness gap currently affecting some Veterans and their relatives. According to the Ombud, Veterans Affairs Canada’s (VAC) Veterans Independence Program policy may exclude access to care-at-home supports when Veterans’ family members live with them.
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2024-03-06
Public Defender calls on a public school to avoid gender-based discrimination
On 28 February 2024, the Public Defender addressed the director of one of the public schools of the Khelvachauri municipality with a general proposal relating to the case of incitement to discrimination on the basis of sex/gender and called on him to not allow discriminatory treatment on the basis of sex or other grounds at school and to implement a policy of equality, and in relation to the school uniform, to ensure students' freedom of choice.
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2024-05-03
Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI
Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts.
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2024-05-03
BC Ombudsperson sees youth in custody at risk due to ministry inaction
The BC Ombudsperson has identified a serious lack of progress by the Ministry of Children and Family Development on a 2021 Ombudsperson report with troubling findings about separate confinement of youth in custody centres. “The ministry’s inaction continues to expose vulnerable youth in its care to the risk of significant harm from separate confinement, especially Indigenous youth,” said Ombudsperson Jay Chalke.
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2024-01-18
Thai Ombudsman’s recommendations about mother’s rights in taking folic acid supplements
There have been complaints filed with the Ombudsman concerning the need for pregnant women to take folic acid (vitamin B9) supplements to prevent birth defects in newborns in a daily dose of 0.4 milligrams before pregnancy, especially during the three months before getting pregnant and the first three months of pregnancy.
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2023-11-07Ombudsman Western Australia - Annual Report 2012/2013 - EN
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2024-05-03
Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023
The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.
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2024-05-03
Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign
On 23 April 2024, the Federal Capital Territory’s Commissioner of the Public Complaints Commission, Comrade Dalhatu Ezekiel Musa, met with the Managing Director of the Nigeria Social Insurance Trust Fund, Mrs. Maureen Allagoa, in her office in Abuja. They both agreed on the importance of a joint public awareness campaign to ensure that employees and employers alike are informed about the protections and obligations defined under current social insurance laws. They also discussed implementing joint initiatives to enhance accessibility of their services to the public.
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2024-05-03
Ombudsman tables report “Revenue NSW – The lawfulness of its garnishee order process” in Parliament
The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today. The report follows the Ombudsman’s investigation of Revenue NSW’s conduct in administering its garnishee order system to recover unpaid fines and other debts due to the State.
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2024-05-03
IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud
The Inspector-General of Taxation and Taxation Ombudsman (IGTO) commenced an own-motion investigation into Tax identification (TaxID) fraud on 15 December 2023. This was in response to an increase in complaints and dispute investigations concerning TaxID fraud received by the IGTO.
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2022-08-05
IOI Statement - Revocation of Membership (5 August 2022)
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2023-11-23
Gibraltar - Public Services Ombudsman - Annual Report 2022 - EN
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2024-04-26
Yukon Ombudsman calls to modernize Act
Yukon Ombudsman Jason Pedlar has requested amendments to the Ombudsman Act that give him the same authority found in the majority of Canadian jurisdictions and align it with international best practices. Pedlar has submitted a report to the Yukon Legislative Assembly with proposed changes to the Ombudsman Act, to better protect Yukoners.