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2024-09-25Ombudsman probes arrangements for recovering public rental housing flats by authorities
The Ombudsman, Mr Jack Chan, announced on 19 September 2024 the launch of a direct investigation operation to examine in detail the workflow of and arrangements for recovering public rental housing (“PRH”) flats for reallocation by the authorities.
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2024-07-25
Office of the Ombudsman embarks on mobile accountability clinics
The Office of the Ombudsman in Malawi has taken to Kasungu for two-week Mobile Accountability Clinics. The clinics are a proactive mechanism that the Office of the Ombudsman uses to take the Office to the people reaching the heart of communities in the rural areas or areas that are far from the main office.
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2024-09-25
Rapport annuel 2023-2024 — Humanité et responsabilité : les services publics face à leurs grandes missions
Le 19 septembre 2024, le protecteur du citoyen, Marc-André Dowd, a déposé son rapport annuel d'activités 2023-2024 à l’Assemblée nationale.
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2024-09-19
Ombudsman encourages Paramount Chiefs to uphold justice and good governance
In his campaign to promote and strengthen administrative justice, accountability and good governance in Sierra Leone, the Ombudsman Tejan Ahmed Israel Jah Esq called on Paramount Chiefs in the Southern Region to uphold justice, accountability and good governance within their Districts, Chiefdoms and localities. He made this statement whilst addressing Paramount Chiefs, District Chairpersons, Mayors and other galaxy of eminent people and government functionaries at the Human Capital Development Advocacy Meeting held at the Moyamba District Council Hall.
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2023-02-16Issue 5 – Giving voice to mental health patients (Feb. 2021)
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2024-07-10
OPCAT visits to ACT policing places of detention
The Commonwealth National Preventive Mechanism (NPM) and the ACT Ombudsman, as part of the ACT NPM, jointly monitor the conditions of detention in AFP and ACT policing facilities, to prevent the risk of torture or ill-treatment of detainees.
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2024-09-19
Ombudsperson welcomes delivery of compensation payments to Sons of Freedom Doukhobors, expresses concern over poor communication, unclear criteria
Seven months after the Premier’s historic apology to the Sons of Freedom Doukhobor survivors and their families in the BC legislature, the BC Ombudsperson is pleased to learn survivors of detention at New Denver in the 1950s are finally being compensated for government’s actions.
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2024-09-19
Ombudsman fetes student leaders as integrity champions
The Office of the Ombudsman recognized integrity champions of the youth during its Campus Integrity Crusaders Awards Ceremony on 30 August 2024. Spearheaded by Deputy Ombudsman Jose Balmeo, Jr., Assistant Ombudsman Janina Hidalgo and Director Rhodora Fenix-Galicia, the Office awarded seven outstanding school organizations for the successful implementation of its enrolled activities promoting integrity, social responsibility and gender and development.
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2024-09-19
Chief Ombudsman’s first investigation into official information handling by council-controlled infrastructure providers
The Chief Ombudsman’s latest self-initiated investigations into official information practices will include two council-controlled organisations for the first time. Peter Boshier has announced investigations of Auckland Transport and Wellington Water along with the Wellington City Council, Queenstown Lakes District Council and Marlborough District Council.
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2024-09-12
Inspector’s report on Cairns and Murgon watch-houses released
The Cairns and Murgon watch‑houses inspection report: Focus on detention of children, prepared by the Inspector of Detention Services, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Wednesday, 11 September 2024. Under the Inspector of Detention Services Act 2022 the Queensland Ombudsman, Mr Anthony Reilly, is also the Inspector of Detention Services.
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2023-10-09
91. Reporte Internacional de “Derechos Humanos en Perspectiva Internacional” (del 29 de septiembre al 5 de octubre de 2023)
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2024-09-12
European Ombudsman encourages Council to assess risks around use of sponsorship by rotating presidency
The Ombudsman has encouraged the Council of the European Union to assess whether its guidance for corporate sponsorship of its rotating presidency is effective at mitigating potential conflicts of interest and reputational risks for the EU, and to explore possible measures to help mitigate these risks.
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2024-09-06
Ombudsman to investigate child welfare practice of placing children and youth in hotels, motels, offices and trailers
On September 5, 2024, Ontario Ombudsman Paul Dubé announced an investigation into the practice of child welfare agencies placing young children and teens in hotels, motels, offices and trailers. The Ombudsman launched the investigation on his own initiative in light of several reports about children being inappropriately housed in these settings. Ombudsman staff have already visited some of these children and youth to see their living conditions and hear their concerns directly.
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2024-09-06
Office of The Ombudsman announces results of direct investigation into Transport Department’s arrangements for driving tests
On 5 September 2024, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the arrangements for driving tests by the Transport Department (TD), and made 12 major recommendations to the Department.
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2023-11-15
Complaints Commissioner - Annual Report 2014 - EN
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2024-09-05
Re-watch the webinar "Celebrating Women's Month - Ensuring Gender Equity: The Role of the Ombudsman"
On 27 August 2024, the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar to discuss and understand the crucial role Ombudsman institutions play in addressing gender bias and discrimination within organizations.
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2024-08-29
Case study: claims of unfair promotion practices in the armed forces of Malta
A Major in the Armed Forces of Malta (AFM) lodged a complaint after he was not promoted to the rank of Lieutenant Colonel despite meeting the eligibility criteria. He claimed the selection process for the promotion was flawed and that he suffered an injustice as a result. The investigation by the Parliamentary Ombudsman of Malta examined the selection process used for promotions from Major to Lieutenant Colonel within the AFM.
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2024-08-29
Teen with significant support needs on brink of homelessness because Devon County Council couldn’t decide where he should live
A teenager with Autism and ADHD was less than a week away from being made homeless because Devon County Council had not decided where he should live when he became 18. The Local Government and Social Care Ombudsman remedies injustice and shares learning from investigations to help improve public, and adult social care, services.
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2023-12-11
JIAAC - Annual report 2022 - EN
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2024-08-22
Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC
On 21 August 2024, the Office of the Veterans Ombud (OVO) released its publication Spotlight 2024: Progress Update on OVO Recommendations to VAC. The recommendations made by the OVO address systemic gaps and barriers to fair access by Veterans and their families for VAC services and benefits.