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2017-06-02NPM Workshop on communication skills to be held in Vienna
After two very successful workshops with an NPM focus in Latvia (2015) and Lithuania (2016) the IOI will hold a follow-up NPM workshop with a special focus on developing skills to optimise interaction and communication with challenging conversation partners in Vienna (Austria) from 25 – 27 September 2017. Registration is now open!
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2016-07-19Petitions Committee of the German Bundestag - Annual Report - 2011 (German)
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2017-07-14
Ombudsman Hong Kong welcomes passage of Apology Bill
The Ombudsman today (July 13) welcomed the passage of the Third Reading of the Apology Bill by the Legislative Council. She expressed her thanks to the Government for its efforts in introducing the apology legislation.
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2014-11-10
Make public education available to all children with a precarious immigration status
In a report released on 7 November 2014, the Québec Ombudsman recommends that all children 6 to 16 years old living in Québec have access to public education, regardless of their or their parents’ immigration status.
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2017-07-11
Public hearings on racism and general discrimination kick off
The public hearings on Racism/ Racial and general Discrimination were rounded off in Windhoek last week. Several concerned groups made submissions on what they deem as discrimination and how they believe the issues should be tackled.
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2015-03-20
Colloquium Report: Repositioning the Ombudsman - Challenges and Prospects for the African Ombudsman Institution (Sep. 2013)
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2015-03-11
Local Government Ombudsman asks if children are being failed by complaints system
The pressures on the complaints system for children’s care services are being highlighted in a new report by the Local Government Ombudsman (LGO). In a number of case studies the LGO shows some of the common issues it sees in children’s social care complaints, including failure to recognise a children’s service complaint or long delays in the process.
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2017-04-10
Applications for the position of the Cayman Islands Ombudsman
Cayman Islands recently introduced a new law, combining the various oversight entities under one entity: the newly established Ombudsman Office. A call for applications for the position of the Cayman Islands Ombudsman is now open.
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2015-10-23
Embargoed_Report on selected summaries of investigations by PHSO Feb and March 2015
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2017-06-29
Inspector-General of Taxation: Review into the ATO’s Fraud Control Management – Terms of Reference (June 2017)
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2017-07-06
Council of Europe presents Action Plan on Protecting Refugee Children
The Council of Europe Action Plan on Protecting Refugee and Migrant Children in Europe (2017-2019) complements the work of other international institutions such as the UNHCR, UNICEF, WHO and the EU and concentrates on the norms and added values of the Council of Europe.
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2017-06-29
New Zealand - Disclosure: An investigation into the Ministry of Education’s engagement processes for school closures and mergers - June 2017 - EN
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2023-07-27
ACRC Korea -Annual Report - 2018 - EN
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2017-07-05
Deputy-Ombudsman criticises children's hearings at foreign missions
Deputy-Ombudsman Maija Sakslin said she was not convinced that children's rights, legal protection and best interests are implemented in hearings associated with family reunification applications at Finland's foreign missions. The Deputy-Ombudsman investigated the issue on her own initiative and found that questionable and incorrect procedures were in use.
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2017-07-06
CoE Action Plan Protecting Refugee Children EN
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2017-10-23
Australia - Ombudsman SA - Annual Report 2009/2010 EN
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2012-04-05
Netherlands National Ombudsman - Annual Report Summary 2009 EN
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2017-06-29
Ombudsman Hong Kong presents results of two own-motion investigations
On 28 June 2017 Hong Kong Ombudsman Connie Lau announced the completion of two own-motioned investigations, namely “The arrangement between Housing Department and Water Supplies Department regarding payment of water charges for common areas and vacant units in public housing estates” and “Food and Environmental Hygiene Department’s criteria for publicising the list of traders involved after issuing a Food Safety Order”.
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2017-06-29
Ombudsman reviews processes of school closures and mergers
Last week the New Zealand Office of the Ombudsman released the results of its most significant and comprehensive investigations. “Disclosure” presents the findings and recommendations of a review into processes for school closures and mergers in New Zealand, with a particular focus on the wide-scale school reorganisation that took place after the Canterbury earthquakes of 2011.
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2017-06-29
Direct Investigation into Food and Environmental Hygiene Department’s criteria for publicising list of traders involved after issuing Food Safety Order (executive summary) - EN