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2018-01-24IOI Europe Consultation on “The Ombudsman in an open and participative society"
The consultation on the content of the 2018 Conference of the European Chapter of the IOI, “The Ombudsman in an open and participative society” is ongoing. The Federal Ombudsman would be very grateful to receive your contribution by 9 February 2018 at ombudsman@federalombudsman.be. If the time frame to answer is too short, please feel free to focus on the topic most relevant to your office.
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2018-01-30
Record number of complaints received by the Finnish Parliamentary Ombudsman in 2017
In 2017, the Parliamentary Ombudsman received a record number of 6,192 complaints, which is an increase of almost 1,300 complaints from 2016 (4,922 complaints). Complaints against the Social Insurance Institution (Kela) totalled 1,169, and 814 of them concerned social assistance, therefore increasing by about 700 compared to 2016. The criminal sanctions field, social insurance and labour and unemployment security were other administrative branches that saw a clear increase in the number of complaints.
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2018-06-18
Ombudsman of Hong Kong completes direct investigation into unregistered births by the Immigration Department
On June 11, the Ombudsman, Ms Connie Lau, announced the completion of a direct investigation into the mechanism for following up on cases of unregistered births by the Immigration Department (ImmD).
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2018-08-22
Human Rights Defender welcomes steps of Minister of Healthcare in the field of psychiatric institutions
The Ministry of Healthcare has approved an action plan to eliminate the violations presented in the Defender’s ad hoc public report concerning psychiatric establishments.
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2017-06-29Memorandum of Understanding between CAROA and the IOI - EN
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2016-09-14
The Hong Kong Ombudsman announces new reports
The Hong Kong Ombudsman announces reports on “MD’s Follow-up Mechanism on Recommendations Made in Marine Incident Investigation Reports”, “Govt’s Tree Management Regime and Practices” & “Govt’s Handling of 4 Stonewall Trees along Bonham Road”
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2019-09-04
How do complaints affect those complained about? An empirical investigation into the effects of complaints on public service employees. Research Report
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2016-11-02
Newsletter of the European Network of Ombudsmen
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2017-10-12
Ombudsman Hong Kong hosted 21st Presentation Ceremony of the Ombudsman’s Awards
The Ombudsman of Hong Kong, Ms Connie Lau, hosted the 21st Presentation Ceremony of The Ombudsman’s Awards on 11 October 2017. At the Ceremony, she encouraged tripartite co-operation among the Office of the Ombudsman, members of the public and organisations under complaint to bring about further enhancement in the quality and efficiency of public administration through the lodging and handling of complaints.
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2016-09-02
Cartoon Human rights on the run
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2017-07-17
Local Government Ombudsman investigations are changing services for the better
Last year the Local Government and Social Care Ombudsman made nearly 4,000 recommendations to put things right for people who had suffered injustice – it announced in its Annual Report and Accounts 2016-17, published today. The report details how the Ombudsman is making a difference through its investigations.
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2016-12-13
The Quebec Ombudsman is given a new mandate
On December 9, 2016, the National Assembly of Quebec passed the Act to facilitate the disclosure of wrongdoings relating to public bodies. With the assent to this Act, the Quebec Ombudsman is tasked, as of May 1, 2017, to handle the disclosure of wrongdoing with regard to all public bodies subject to the Act.
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2016-02-29
New South Wales Ombudsman – presentation notes – Building and maintaining the reputation of the Ombudsman
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2017-12-29
15th meeting of the "Business and Human Rights" Working Group was held
The 15th meeting of “Business and Human Rights” Working Group at the Ombudsman was held. The event entitled “Implementation of Sustainable Development Goals (SDGs) in the context of business and human rights” was attended by member of the Parliament, representatives of the Ombudsman's Office, respective state bodies, NGOs and members of independent Experts’ Council at the Ombudsman.
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2019-06-19
Ombudsman Bill Smith says it has been a tough fight, and he will now demand the unredacted records.
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2016-01-07
breaking down the barriers report
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2018-05-23
New guidance for the Victorian public sector on how to deal with challenging behavior
Victorian government departments, local councils and other agencies dealing with challenging behaviour from members of the public will benefit from a new guide tabled in the Victorian Parliament today. Tabling her Good Practice Guide to Dealing with Challenging Behaviour, Victorian Ombudsman Deborah Glass said the guide aimed to help create better understanding between government bodies and the public.
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2023-11-03
IOI World Conference Theme consultations
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2023-06-09
Commonwealth Ombudsman publishes report on people detained and later released because they were not unlawful non-citizens
The Commonwealth Ombudsman, Iain Anderson, published the first in a new series of reports on the Ombudsman’s ongoing investigation into people who were detained in immigration detention and later released on the basis that they were not unlawful non-citizens.
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2018-02-16
Ombudsman for the Ministry of Interior - Annual Report 2016/2017 - EN
