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2014-11-27Parliamentary and Health Service Ombudsman - Special Report - Complaints about acute trusts - 2013/2014 - EN
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2018-09-17Equal treatment of people with hearing impairments in relation to their access to education
The Czech Ombudsman was approached by some of the applicants for study programmes in education with hearing impairments who faced certain obstacles during the application process for the respective studies. As a result, eight public faculties of education werapproached with several enquiries.
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2015-11-04
How to build and maintain independence
Possibly the most important element to the success of an Ombudsman is the office’s independence. It must not be, or be seen to be, answerable to the government of the day or to the agencies within the office’s jurisdiction. At the same time, the office must also not be or be seen to be a community advocate. The Ombudsman must clearly be acting in the public interest at all times.
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2018-11-12
4th IOI Workshop for NPMs hosted in Copenhagen
The 4th IOI Workshop for NPMs took place in Copenhagen from 7 – 9 November 2018. The training event was generously hosted by the Office of the Danish Parliamentary Ombudsman and facilitated by the Association for the Prevention of Torture (APT). It brought 35 participants from 23 different countries together to discuss the topic of an effective follow-up process to NPM recommendations.
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2018-11-05
Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store
Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.
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2018-08-16
OSCE/ODIHR/PRI - Guidance Document on the Nelson Mandela Rules – Implementing the United Nations revised Standard Minimum Rules for the Treatment of Prisoners (August 2018)
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2017-05-31
Effective complaint handling guidelines - third edition
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2018-11-07
Poldershop on General Data Protection Regulation
Can the data protection agency inspect an ombudsman institution? This was one of the questions that came up during the Poldershop on the General Data Protection Regulation at Schiphol airport on Monday 5 November. The Poldershop was organised by the Dutch National Ombudsman at the request of the IOI European Board.
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2018-10-30
Québec Ombudsman’s special investigation: For quality educational services in Nunavik that respect Inuit culture
In the wake of a special investigation, the Québec Ombudsman identified several concrete and feasible corrective measures so that Inuit receive the educational services to which they are entitled. The Québec Ombudsman feels that improvement hinges on concerted action by the Department and Kativik School Board.
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2022-01-13
Veterans Ombud - Annual Report 2016/2017
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2018-10-16
Investigation into the imprisonment of a woman found unfit to stand trial
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2018-10-22
Ombudsman publishes Annual Report 2017/2018
The Ombudsman for the Ministry of Interior Bahrain has released his fifth Annual Report for the period 2017/2018. The Office was established as part of the Bahraini government’s response to the recommendations of the Bahrain Independent Commission of Inquiry (BICI).
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2018-10-29
Control Yuan requests Council of Agriculture to improve regulatory mechanism
Climate change has a comprehensive impact on our lives. How to adjust social and economic development models to enable people to adapt to the impacts of climate change has become a major focus. In response to the climate change issue, the Control Yuan urges Council of Agriculture to improve its regulatory mechanism.
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2018-10-19
Hong Kong Ombudsman – Ombudsman News – Issue N° 3 of Reporting Year 2017/2018
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2018-08-06
Accurate legal perceptions shall be formulated in respect of advocate’s professional activity
The advocate’s status and the accurate perception of their role in the society are one of the issues of the great priority for the Defender. The mission of the advocate is to provide quality legal assistance, proper legal defense against the charges during the criminal procedure.
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2018-10-15
Special Report by the Quebec Ombudsman
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2017-01-23
34-breakout-session-v-prof-siracha-vongsarayankura-challenges-due-to-multiple-mandates-paper
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2017-01-23
34. Breakout Session V: Prof. Siracha Vongsarayankura - Challenges due to Multiple Mandates
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2017-01-23
41. Breakout Session VI: Ms Diane Welborn - Strengthening Democracy and the Provision of Service to Citizens: Who are the Partners for the Ombudsman?
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2016-05-12
The Parliamentary and Health Service Ombudsman publishes a report of investigations into unsafe discharge from hospital
The report highlights cases investigated by the Ombudsman service where people have been discharged from hospital before they are fit to leave or without making sure they can cope on their return home.