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2014-11-20Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
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2014-02-10Comisión Nacional de los Derechos Humanos - Annual Report 2009 - ES
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2014-11-17
Senate elects new President of National Human Rights Commission
Last week the Senate has elected Mr Luis Raúl González Pérez as the new President of the Mexican National Human Rights Commission (Comisión Nacional de Derechos Humanos, CNDH). Mr Gonzales succeeds Dr. Raul Plascencia Villanueva, whose term ended.
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2023-08-17
The Greek Ombudsman - Special Report - Harassment and sexual harassment at work - EN
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2014-11-11
Commonwealth Ombudsman releases report on government complaint handling
Government agencies are more focused on resolving complaints and meeting customer expectations than they were 20 years ago, but they still need to improve.
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2014-11-11
Commonwealth Ombudsman releases Annual Report 2013-2014
The Commonwealth Ombudsman, Mr. Colin Neave, presented the institution's thirty-seventh Annual Report. The report also contains the annual report of the Defence Force Ombudsman, Postal Industry Ombudsman and Overseas Students Ombudsman.
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2014-02-06
Commissioner of Official Languages - Annual Report 2009/2010 - FR
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2014-11-07
El síndic recomienda profundizar y hacer más independiente el derecho de acceso a la información pública
Destaca que en democracias avanzadas como Irlanda o Finlandia esta potestad recae en el Ombudsman dada su autonomía, independencia y competencias. Propone suprimir las excepciones excesivas incluidas en la propuesta de ley de acceso y transparencia, de acuerdo con las que fija el Convenio 205 del Consejo de Europa. Rafael Ribó ha hecho una valoración general de la proposición de ley ante la Comisión Parlamentaria que lleva a cabo su tramitación.
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2015-03-30
Service access, continuity and complementarity for young people with an intellectual disability or an autism spectrum disorder
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2014-11-04
Public Services Ombudsman publishes annual health complaints report
The Scottish Public Services Ombudsman, Jim Martin, published the institution's annual complaints report for 2013-14 about the NHS in Scotland.
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2014-11-04
Ombudsman orders transfer of family pension in favour of the complainant
A complainant approached the Provincial Ombudsman Sindh, Mr. Asad Ashraf Malik, for transfer of Family Pension in the complainant's name. Ombudsman Sindh issued directives to the authorities concerned to initiate an enquiry into the case.
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2015-03-27
Curaçao Anti-Corruption Training - Accommodation
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2014-10-27
Ombudsman Sindh demands completion of water pipe line for residents
Ombudsman Sindh orders Karachi Water & Sewerage Board to ensure the completion of the work of laying of a new water pipe line to the residents of Liaquatabad, after complainant approached Ombudsman for supply of potable water.
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2015-03-19
Ombudsman publishes Complaint Investigation Reports
This month the Scottish Ombudsman Jim Martin is laying four reports before the Scottish Parliament – three about the NHS and one about Scottish Water. He is laying a report on 61 decisions about all of the sectors under his remit.
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2015-03-17
spain om-valencia recomendaciones-salud-sexual-y-reproductiva march-2015 es
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2014-10-22
Citizens will be able to look up the status of their complaints on the institution's webpage
The Spanish Ombudsman, Soledad Becerril, has presented a new service that enables members of the public to look up the status of their complaints on the institution’s webpage.
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2014-10-10
Correctional Investigator Reports on Overcoming Barriers to Community Reintegration
The 41st Annual Report of the Office of the Correctional Investigator was tabled in Parliament on 08 October 2014. The report contains a special focus on safe and timely community reintegration of federally sentenced offenders.
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2014-10-09
Ombudsman publishes annual complaints report for the local government sector
Jim Martin, the Ombudsman, publishes his annual complaints report for 2013/14 about the local government sector today.
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2014-10-08
Ombudsman calls for greater transparency and protection for telecommunications customers
The Ombudsman, Soledad Becerril, has sent a study "Telecommunications: citizens’ needs and demands", to the Spanish Parliament which aims to improve the Government's monitoring of the operators' behaviour and transparency in providing the service, pricing, customer service, advertising and contracts.
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2014-10-06
Federal Ombudsman reaches another benchmark, clears backlog of 100.000 Public Complaints
In an unprecedented endeavor, the Federal Ombudsman Secretariat has cleared the entire pendency of one hundred thousand public complaints up to 2013.