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2024-08-22Parliamentary and Health Service Ombudsman warns of surge in maternity investigations
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders to learn from the mistakes being made and take action to protect more families from harm.
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2024-08-16
Reminder: Commonwealth Ombudsman hosts Complaint Handling Forum from 21 to 25 October 2024
From 21 – 25 October 2024, the Office will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a keynote address from the Commonwealth Ombudsman, Iain Anderson.
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2024-08-16
Ombudsman for Children’s Office publishes “Tomorrow Starts with Us” children’s survey
The Ombudsman for Children’s Office (OCO) commissioned "Tomorrow Starts with Us", a survey carried out with Amárach Research to mark the OCO’s 20th Anniversary. The cost of living, mental health services and future housing needs are the top three concerns for over 1,000 secondary school students who took part in the survey.
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2024-03-06
Public Defender calls on a public school to avoid gender-based discrimination
On 28 February 2024, the Public Defender addressed the director of one of the public schools of the Khelvachauri municipality with a general proposal relating to the case of incitement to discrimination on the basis of sex/gender and called on him to not allow discriminatory treatment on the basis of sex or other grounds at school and to implement a policy of equality, and in relation to the school uniform, to ensure students' freedom of choice.
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2024-07-26
Ombudsman publishes 2023 Year Report
The Ombudsman of Sint Maarten recently published the 2023-year report. In 2023 there were a total of 367 complaints handled of which 43 resulted in a report by the Ombudsman.
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2023-12-14
Seimas Ombudspersons’ Office pays visit to Danish Parliamentary Ombudsman
On 20-24 November 2023, Seimas Ombudsperson Erika Leonaitė and the advisors of the Human Rights Division of the Office visited Copenhagen. The study visit was organised by the Danish Parliamentary Ombudsman's Office, which not only deals with complaints, like most Ombudsman institutions, but also carries out national torture prevention functions in accordance with the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment.
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2024-08-09
Webinar on "Promoting Gender Equality: The Role of the Ombudsman"
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for the thought-provoking webinar on "Promoting Gender Equality: The Role of Ombudsman" on Tuesday, 27 August 2024 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2023-12-14
Annual Report on the activities of the National Mechanism for the Prevention of Torture in 2022
On 18 December 2022, 20 years had passed since the adoption, by the UN General Assembly, of the Optional Protocol to the UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment. Thanks to the implementation of the OPCAT into the Polish legal system, the National Mechanism for the Prevention of Torture has been operating in Poland for nearly 15 years already as part of the Office of the Commissioner for Human Rights.
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2024-08-08
Ombudsman issues practical guidance to council housing officers
Officers who make decisions on people’s housing needs based on medical assessments, have been provided with a new good practice guide by the Local Government and Social Care Ombudsman.
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2024-08-09
News from the Ombudsman’s Office: July 2024
In the July 2024 issue of the News from the Latvian Ombudsman, the Office includes, among other things, the Ombudsman's opinion on decriminalisation of drug use in young people, the child's right to information on healthcare, a call for administrative and criminal liability for sexual harassment, and a study on inequalities for parents in regulated professions.
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2024-04-11
Hôpital : les chambres médicalement requises ne peuvent pas toujours être facturées
Un proche d’un citoyen en fin de vie porte plainte contre un hôpital qui lui facture sa chambre privée. En raison de son état de santé, le citoyen a été isolé dans cette chambre dès son arrivée. Veuillez cliquer ici pour lire comment le Protecteur du Citoyen est intervenu dans ce cas.
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2023-11-15Ombudsman of the State of Iowa - Annual Report 2014 - EN
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2024-08-01
The New Zealand office of the Ombudsman provided online training to the Thailand office
On June 19, 2024, at 10:00 a.m. local time. the Office of the Ombudsman of Thailand, in collaboration with the Office of the Ombudsman of New Zealand, organized an online training activity on the topic of “Complaints, including the intake and management of difficult complainants,” for the investigation and legal affairs officers.
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2024-08-01
The State Comptroller and Ombudsman presents Annual Report 50 to the Speaker of the Knesset
On 25 June 2024, "National Ombudsday", the State Comptroller and Ombudsman of Israel Mr. Matanyahu Englman presented to the Speaker of the Knesset (Israeli parliament) Ombudsman Annual Report 50 for the year 2023.
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2024-07-31
NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies
The NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies has been tabled in Parliament on 30 July 2024. The NSW Ombudsman holds agencies to account for the services they provide to the people of NSW, achieving positive outcomes for the complainants. Casebook July 2024 is the first of what will be biannual reports featuring case studies illustrating how the NSW Ombudsman achieves those outcomes.
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2024-07-18
Complaints to the Ombudsman reveal systemic issues
In Kevin Brezinski’s latest public report, systemic issues were uncovered within the Alberta Adult Health Benefit program and Alberta Child Health Benefit program, operated jointly by Alberta Health and Seniors, Community and Social Services (SCSS).
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2024-07-26
Ombudsman regrets Commission approach to access to documents request concerning EU legislation on combatting child sexual abuse
The European Ombudsman strongly regrets the European Commission’s refusal to follow her recommendation to give greater public access to four documents related to the drawing up of proposed legislation to combat child sexual abuse.
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2020-06-17
Waka Tangata – issue 5 of the APOR E-news now available
The Waka Tangata APOR E-News includes news and views from integrity organisations in the Pacific and Australasian Region. Issue 5 of the Waka Tangata APOR E-news is now available online.
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2024-07-25
Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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2024-07-04
Public Protector South Africa releases reports on investigations it conducted in the first quarter of 2024
The Public Protector South Africa issued on 30 June 2024 its reports based on the investigations it had conducted in the first quarter of the 2024/25 financial year.