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2025-07-03Record cases handled by Toronto Ombudsman in 2024 indicate increasing demand for accountability in local government
The City of Toronto’s Ombudsman handled 4,929 cases in 2024, a 43 per cent increase over the previous year and the highest on record. The most common fairness issues stemmed from poor communication, including no or delayed responses and inconsistent or incorrect information from City staff.
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2021-03-25
The Parliamentary Ombudsman presents Case Notes 2020 to Parliament
The Parliamentary Ombudsman, Mr Anthony C. Mifsud, presented the Case Notes 2020 to the President of the House of Representatives, the Hon. Anglu Farrugia. The presentation of the Case Notes coincides with the end of the term of Mr Anthony C. Mifsud as Parliamentary Ombudsman.
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2020-02-13Failure to protect, special report
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2021-03-15
Latvia - Ombudsman Strategies for the years 2011 to 2013 (2011) - EN
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2022-07-14
State Comptroller and Ombudsman presents Ombudsman Annual Report for the year 2021 to the Knesset (Israeli parliament)
On 21.6.2022, the State Comptroller and Ombudsman, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) Annual Report 48 for the year 2021.
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2021-10-29
Ombudsman Québec - Special Report on Access to Residential Resources for Elderly People (Oct. 2021)
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2022-04-11
Improved cooperation needed to tackle poverty among single parents and children in the Caribbean Netherlands
The Dutch National Ombudsman Reinier van Zutphen, also acting on behalf of the Ombudsman for Children Margrite Kalverboer, on 7 April 2022 presented the report 'Caribbean children pay the price' to Alida Francis, government commissioner of St. Eustatius. The State Secretary responsible, Alexandra Van Huffelen (Kingdom Relations and Digitisation) also received a copy.
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2021-05-03
The Pandemic Changed Complaints Made to Saskatchewan’s Ombudsman in 2020
The 2020 annual reports for Saskatchewan’s Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen, were tabled in the Legislature today. While some complaints to her Office continued as usual, the pandemic affected others. Complaints about long-term care facilities and correctional centres increased, but complaints about Social Services, SGI and Crown utilities decreased. Twelve of the 41 contacts made to her Office under The Public Interest Disclosure Act were related to the pandemic.
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2020-12-14
Chief Ombudsman says Auckland Prison has to change
New Zealand Chief Ombudsman Peter Boshier says Auckland Prison’s culture remains one of containment rather than rehabilitation despite promised changes. Ombudsman Boshier today released the report of his first unannounced inspection of New Zealand’s only maximum security prison.
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2022-05-12
Office of the Queensland Ombudsman releases a new Casebook on helping agencies to improve decision-making
The annual casebook of investigation outcomes, now in its second year, aims to be a tool for shared learning that helps build greater knowledge about issues for improving decision-making.
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2021-02-22
Commonwealth Ombudsman - Better Practice Guide to Complaint Handling (April 2009) - EN
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2021-11-23
Grounded: Unequal access for people with disabilities to personal transport schemes (Nov. 2021)
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2021-03-12
Best Practice Paper on “Giving Voice to Mental Health Patients” now available
The IOI is pleased to present the next issue of its Best Practice Paper series (BPP). Issue 5 puts a focus on the rights of mental health patients, especially those who are involuntarily detained in psychiatric facilities or required to take medical treatment. The BPP is based on observations made by the Ombudsman of Alberta and the British Columbia Ombudsperson.
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2025-07-04
China - Ombudsman Hong Kong - Annual Report 2024-25 - EN
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2020-07-07
NEIWA - 10 recommendations to protect the whistleblowers
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2020-01-27
10 Keys to effectively communicate human rights
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2022-02-02
Commissioner Stylianou - Lottides submits Annual Reports 2020 to the President of the Republic of Cyprus
On 20 January 2022, the Commissioner for Administration and the Protection of Human Rights, Mrs. Maria Stylianou - Lottides, submitted the Annual Report of her Office for the year 2020, as well as the individual Annual Reports detailing the work and action of the Office under the other mandates of the Commissioner, to Mr. Nicos Anastasiadis, President of the Republic of Cyprus.
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2021-05-27
Police stops in Europe: everyone has a right to equal treatment
A new paper by the EU Agency for Fundamental Rights (FRA) reveals the differences between people’s experiences with police stops. It shows that Black people, Asians and Roma are still more likely to be stopped and searched by police, which also affects their trust in policing. FRA will continue providing EU countries with data and guidance to support them in ensuring their policing practices respect people’s fundamental rights.
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2020-04-03
It is important to precisely determine whose data will be collected and to monitor the procedure
As one of the preventive measures against the spread of coronavirus, especially because of those who frequently violate the self-isolation measure, the Government has proposed amendments to the Electronic Communications Act to monitor citizens’ movements. It would allow location data to be collected, which may restrict citizens’ rights to freedom of movement and privacy.
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2019-10-01
Access to justice: Defendants need more information and better access to legal assistance
Poor information and inadequate access to legal assistance often prevent defendants in criminal proceedings from full access to justice, as FRA latest report reveals. It points to where Member States should improve information flows and legal representation to uphold defendants’ rights.