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2026-03-20When it comes to small claims, councils can't outsource their obligation to treat people fairly
Tabled in Parliament on 18 March 2026, a new investigation report by the Victorian Ombudsman "Outsourcing small claims handling: How councils manage fairness and responsibility" looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.
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2026-03-06
Ombudsman Velislava Delcheva insists on equal treatment in admission to municipal nurseries and kindergartens
The reason for this is dozens of complaints from parents about the proposed amendments to the Ordinance on the Admission of Children to Municipal Nurseries and Kindergartens. The Ombudsman expresses concern about the repeal of the additional point under General Criterion 5 for children who have attended a municipal stand-alone nursery or a private nursery registered with the Sofia Regional Health Inspectorate.
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2026-03-20
European Ombudswoman asks Commission to strengthen procedures for addressing disability-related complaints
European Ombudswoman Teresa Anjinho has asked the European Commission to improve support for staff members with disabilities through the development of clearer and more comprehensive procedures for addressing complaints about alleged disability-related discrimination.
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2026-02-20Commonwealth Ombudsman - Special Report - Phone call charges at the Alexander Maconochie Centre - EN
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2026-02-05
Ombudsman announces results of direct investigation operation into effectiveness of administrative support provided for complaint handling by the Secretariat of the Medical Council
On 5 February 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the effectiveness of administrative support provided for complaint handling by the Secretariat of the Medical Council of Hong Kong under the Department of Health, and the DH’s regulatory role. The Office of the Ombudsman made 21 improvement recommendations to the authorities.
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2026-02-13
Notez la date _Webinaire du CROA - Améliorer l’efficacité du traitement des plaintes_3 mars 2026 - FR
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2026-01-15
Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their first high-level capacity-building webinar of 2026 Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 20 January 2026 at 10 am (GMT+2).
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2026-01-15
Ombudsman’s investigation triggers review of cancer treatment wait times at NHS Trust
The Parliamentary and Health Service Ombudsman (PHSO) recently investigated the care of of a 67-year-old woman who was treated at Broomfield Hospital, run by the Trust, in 2023. Her death has triggered a systemic review of cancer treatment and diagnosis wait times at Mid and South Essex NHS Foundation Trust.
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2026-01-15
While pre-planning was limited, Ombudsperson investigation finds speed of provincial government delivery of social assistance cheques during 2024 postal strike was reasonable
On 17 December 2025, the BC Ombudsperson released a report outlining the results of his office’s investigation into the Ministry of Social Development and Poverty Reduction’s distribution of income and disability assistance cheques during the 2024 Canada Post strike.
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2026-01-21
Overview: IOI Training Initiatives 2010-2025
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2026-01-09
The Commission on Administrative Justice -Ombudsman Newsletter- Issue 19 - EN
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2025-10-29
First IOI media training for French-speaking members successfully concluded
From 20 to 22 October 2025, the IOI hosted its first media training for its French-speaking members in collaboration with the renowned British media agency Media First. Participants from Africa, Europe and North-America learned different techniques to successfully perform in a TV or print interview and had the opportunity to apply their theoretical knowledge by practicing with a journalist trainer as well as a newly developed AI coach.
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2025-12-02
NPM Workshop 2026 - Registration Form
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2025-11-14
The Public Protector South Africa celebrates 30 years of strengthening constitutional democracy – a transformative journey
This year marks the 30th anniversary of the Public Protector South Africa, a milestone that reflects not only the institution’s growth but also three decades of impactful service to the people of South Africa. To commemorate this milestone, the PPSA hosted a 30-Year Anniversary International Conference from 13–15 October 2025 in Cape Town, South Africa, under the theme “30 Years of Strengthening Constitutional Democracy – A Transformative Journey".
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2025-10-30
The People’s Advocates’ call to the new Parliament for strengthening good governance, the rule of law, and the promotion of human rights
Based on their experience, monitoring, and indirect involvement in governance over recent years, the People’s Advocates have identified 9 key directions that can help strengthen democracy, improve governance, and protect human rights.
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2025-10-20
State Comptroller & Ombudsman - Annual Report 2023 - Summary - EN
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2025-07-11
Ararteko (Ombudsman Basque Country) - Informe anual 2024 - ES
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2025-09-26
AORC_Invit_Webinar - Maximising Impact and Reach – Strengthening the Influence and Scope of the Ombudsman’s Recommendations_07 October 2025 - EN
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2025-09-26
AORC_Invit_Webinar - Maximising Impact and Reach – Strengthening the Influence and Scope of the Ombudsman’s Recommendations_07 October 2025_EN
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2025-09-26
AORC_Invit_Webinar - Maximising Impact and Reach – Strengthening the Influence and Scope of the Ombudsman’s Recommendations_07 October 2025 - EN