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2023-11-07Western Australian Ombudsman – Checklist for High Risk Complaints
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2023-11-07
Western Australian Ombudsman – Procedures for High Risk and Priority Complaints
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2025-02-21ACRC announces three major tasks for 2025
The Anti-Corruption and Civil Rights Commission announced three major tasks to focus on under its 2025 vision “People with Better Life, Korea to Leap Forward.” Given the increasing concerns about added grievances due to the uncertainties both within and outside of Korea, the ACRC has made stabilizing livelihoods and protecting marginalized groups a top priority.
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2024-10-24
More and more people are turning to the Ombudsman for help
On 22 October 2024, the Chief Ombudsman Peter Boshier published his 2023/2024 Annual Report which shows more and more people are turning to the Ombudsman for help. “In 2023/24 I completed the highest number of complaints and protected disclosures ever,” Mr Boshier says.
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2025-02-21
Ombudsman announces results of direct investigation operation into Government’s arrangements for recovery, refurbishment and reallocation of public rental housing flats
On 20 February 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s arrangements for the recovery, refurbishment and reallocation of public rental housing flats, and has made 19 major recommendations for improvements to the Housing Department and the Hong Kong Housing Society.
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2024-12-06
DPU Advocates for Women Victims of Domestic Violence Accused of International Child Abduction
On Wednesday, 13 November, at the National Congress, the Federal Public Defenders’ Office (DPU) called for greater recognition of the plight of women who, as victims of domestic violence, are accused of international child abduction. Federal Public Defender Daniela Brauner participated in two public hearings held at the Federal Senate and the Chamber of Deputies, addressing the application of the Hague Convention in cases where Brazilian mothers return to Brazil with their children after fleeing domestic violence.
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2024-09-25
Ombudsman probes arrangements for recovering public rental housing flats by authorities
The Ombudsman, Mr Jack Chan, announced on 19 September 2024 the launch of a direct investigation operation to examine in detail the workflow of and arrangements for recovering public rental housing (“PRH”) flats for reallocation by the authorities.
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2023-11-07
Western Australian Ombudsman – Recordkeeping guidance for complaint handlers
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2022-07-07
2021 Report: Cases handled rise 6% to a new high
In 2021, a record volume of 12,219 new cases were processed, as a result of a 6% annual increase in the number of complaints admitted. Based on 2017, the beginning of the first mandate of the current Ombudsman, Maria Lúcia Amaral, the accumulated growth in the number of new complaints processed is 57%.
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2023-11-07
Western Australian Ombudsman – Investigation for Early Resolution
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2023-09-15
Ombudsman Ontario - Lessons for the Long Term Report - EN
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2023-07-28
Ombudsman for Bermuda - Annual Report 2019 - EN
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2023-07-05
Ombudsman for Bermuda - Annual Report 2022 - EN
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2023-07-28
USOA Conference - Request for Proposals 2020 - Primer
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2024-04-11
Oficiales de derechos humanos se capacitan como observadores electorales de cara al 5 de mayo
Oficiales de derechos humanos de la Defensoría del Pueblo son capacitados en materia electoral respecto al rol que deben cumplir en el marco de derechos humanos de cara a los comicios generales del 5 de mayo próximo.
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2023-12-13
Office of Ombudsperson for Financial Services - Annual Report 2022 2023 - EN
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2023-07-27
2012 USOA Annual Conference Call for Speakers
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2023-09-07
The Danish Parliamentary Ombudsman - Thematic Report - Conditions for new remand prisoners - EN