Ombudsman News 14/2025

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	IOI \| Best Practice Paper on Ombudsman outreach practices The IOI presents a new Best Practice Paper on “Outreach practices from Ombudsman around the world”. The paper builds on the regional exchange prior to and during the 13^th IOI World Conference and reflects the results of this exchange among IOI members. It was developed by the office of the National Ombudsman of the Netherlands and presents outreach practices from IOI members across various countries. » more information » google translate (Francais) » google translate (Español)

	CURAÇAO \| Meeting of the IOI Regional Board in Curaçao From March 31 to April 2, 2025, the Regional President for the Caribbean and Latin America, Mr. Keursly Concincion - who also serves as the Ombudsman of Curaçao - hosted the International Ombudsman Institute (IOI) Regional Board Meeting in Curaçao. » more information » más en Español » google translate (Francais) » google translate (Español)

	MALTA \| The Parliamentary Ombudsman of Malta addresses the impact of the Venice Principles at High-Level Council of Europe Conference The second day of the High-Level Conference for Ombudsperson Institutions and National Human Rights Institutions (NHRIs), organised under the auspices of the Luxembourg Presidency of the Committee of Ministers of the Council of Europe, focused on the critical role of Ombudspersons and NHRIs in upholding the rule of law. » more information » google translate (Francais) » google translate (Español)

	AOMF \| Formation AOMF – Lutter contre toutes les formes de discrimination envers les enfants empêchant leur pleine participation Du lundi 24 au mercredi 26 mars 2025, l’AOMF a organisé une formation en coopération avec l’institution du Défenseur des droits, à Paris, sur le thème suivant : Lutter contre toutes les formes de discrimination envers les enfants empêchant leur pleine participation – Quelle posture adopter en tant qu’animateurs de projets avec des enfants ? » more information » google translate » google translate (Español)

	ESPAÑA \| La síndica traslada al presidente Illa la necesidad de disponer de una Administración más eficaz La síndica de greuges de Cataluña, Esther Giménez-Salinas, se ha reunido el 1 de abril de 2025 con el presidente de la Generalitat, Salvador Illa, para entregarle el Informe al Parlamento 2024. » more information » google translate » google translate (Francais)

	FRANCE \| Journée internationale pour l’élimination de la discrimination raciale : la Défenseure des droits à la rencontre des organisations syndicales et des lycéens Le 21 mars, à l’occasion de la journée internationale pour l'élimination de la discrimination raciale, la Défenseure des droits participait à une rencontre avec les organisations syndicales réunies à la Bourse du travail de Paris. L’après-midi, Claire Hédon intervenait pour présenter l’institution et sensibiliser les élèves de terminale de la maison d’éducation de la Légion d’honneur à l’égalité et à la lutte contre les discriminations. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN \| Ombudsperson Punjab Ms. Hakim Ali Khan Leads Session on Workplace Harassment at Civil Services Academy The Ombudsperson Punjab recently conducted an engaging and informative session on workplace harassment at the prestigious Civil Services Academy, Lahore. Addressing an audience of senior officers and trainees, she delved into the critical provisions of Pakistan’s harassment laws, emphasizing the significance of fostering a respectful and secure working environment. » more information » google translate (Francais) » google translate (Español)

	MALAWI \| The Office of the Ombudsman and others in joint awareness campaigns Last week, the Office of the Ombudsman together with the Malawi Human Rights Commission and the Malawi Legal Aid Bureau conducted awareness campaigns in an effort to educate people about the institutions’ different functions and mandates. » more information » google translate (Francais) » google translate (Español)

	UK \| NIPSO launches complaint handling guidance for staff in public bodies On 8 April 2025, the Northern Ireland Public Services Ombudsman launched a set of videos to help staff in public bodies deal with complaints from members of the public. The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well. » more information » google translate (Francais) » google translate (Español)

	CONTROL YUAN, TAIWAN \| Control Yuan Inspects PTS and MoC to Access Public Media Operations and Cultural Policy Implementation The Control Yuan (CY) Committee on Educational and Cultural Affairs, led by Convener Pasuya Poiconx and accompanied by 16 CY members, conducted a circuit supervision to the Taiwan Public Television Service Foundation (PTS) and the Ministry of Culture (MoC) on 17 February 2025. » more information » google translate (Francais) » google translate (Español)

	UK \| Public Services Ombudsman for Wales publishes report on investigation of a complaint against Betsi Cadwaladr University Health Board On 8 April 2025, the Public Service Ombudsman for Wales published a new Public Interest report highlighting significant shortcomings in the patient’s post-operative care, failures in the informed consent process and inadequate contract monitoring arrangements in place between Betsi Cadwalader University Health Board and Health Trusts in England. » more information » google translate (Francais) » google translate (Español)

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Ombudsman News 14/2025

Ombudsman News 14/2025

IOI | Best Practice Paper on Ombudsman outreach practices

CURAÇAO | Meeting of the IOI Regional Board in Curaçao

MALTA | The Parliamentary Ombudsman of Malta addresses the impact of the Venice Principles at High-Level Council of Europe Conference

AOMF | Formation AOMF – Lutter contre toutes les formes de discrimination envers les enfants empêchant leur pleine participation

ESPAÑA | La síndica traslada al presidente Illa la necesidad de disponer de una Administración más eficaz

FRANCE | Journée internationale pour l’élimination de la discrimination raciale : la Défenseure des droits à la rencontre des organisations syndicales et des lycéens

PAKISTAN | Ombudsperson Punjab Ms. Hakim Ali Khan Leads Session on Workplace Harassment at Civil Services Academy

MALAWI | The Office of the Ombudsman and others in joint awareness campaigns

UK | NIPSO launches complaint handling guidance for staff in public bodies

CONTROL YUAN, TAIWAN | Control Yuan Inspects PTS and MoC to Access Public Media Operations and Cultural Policy Implementation

UK | Public Services Ombudsman for Wales publishes report on investigation of a complaint against Betsi Cadwaladr University Health Board