Ombudsman News 18/2016

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	AFRICA \| AORC welcomes new Director Adv. Arlene Brock The African Ombudsman Research Centre (AORC) announced the appointment of Advocate Arlene Brock as the new Centre Director. Adv. Brock, who was awarded IOI Honorary Life Membership in 2013, brings years of valuable experience to this position. » more information » google translate (Francais) » google translate (Español)

	AUSTRIA \| Annual SEE NPM Network meeting held in Salzburg Between 21 and 22 April 2016, experts from Ombudsman Institutions of South Eastern Europe gathered in Salzburg. » more information » google translate (Francais) » google translate (Español)

	IRELAND \| Spring issue 2016 of Ombudsman’s Casebook The Irish Ombudsman has published the office’s spring edition 2016 of “The Ombudsman’s Casebook”. » more information » google translate (Francais) » google translate (Español)

	UK \| Public Services Ombudsman for Wales publishes quarterly Casebook and Code of Conduct Casebook The Public Services Ombudsman for Wales published its quarterly Casebook and Code of Conduct Casebook. » more information » google translate (Francais) » google translate (Español)

	AUSTRIA \| Kyrgyz Ombudsman visits Austrian Ombudsman Board Austrian Ombudsman Peter Fichtenbauer welcomed Kyrgyz Ombudsman Kubat Otorbaev at the premises of the Austrian Ombudsman Board (AOB) in Vienna on 26 April 2016. » more information » google translate (Francais) » google translate (Español)

	IRELAND \| Ombudsman issues guide to public service on how to make a meaningful apology Ombudsman Peter Tyndall has today issued guidelines to public service providers on the importance of giving a proper apology if things go wrong. » more information » google translate (Francais) » google translate (Español)

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Ombudsman News 18/2016

Ombudsman News 18/2016

AFRICA | AORC welcomes new Director Adv. Arlene Brock

AUSTRIA | Annual SEE NPM Network meeting held in Salzburg

IRELAND | Spring issue 2016 of Ombudsman’s Casebook

UK | Public Services Ombudsman for Wales publishes quarterly Casebook and Code of Conduct Casebook

AUSTRIA | Kyrgyz Ombudsman visits Austrian Ombudsman Board

IRELAND | Ombudsman issues guide to public service on how to make a meaningful apology