The Spanish Ombudsman, Soledad Becerril, has presented a new service that enables members of the public to look up the status of their complaints on the institution’s webpage.

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The Parliamentary and Health Service Ombudsman has embarked on the second stage of its modernisation drive to radically change the service it provides to people with complaints about the NHS in England and UK government departments and their agencies.

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This report describes the functions and operations of the Ombudsman Western
Australia for the year ending 30 June 2014.

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The Annual Report of 2013 summarizes the institution's performance between 01 January 2013 to 31 December 2013 and is structured based on the constitutional mission of the Ombudsperson: protection, monitoring and promotion of human rights and freedoms.

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Only two years after the creation of the Turkish Ombudsman Institution (KDK), international participants from Ombudsman institutions worldwide could witness the young institution’s progress.

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The European Region of the IOI held its biennial conference in Tallinn, Estonia from 17 to 19 September 2014 and the speeches and photos taken during the conference are now available online.

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