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2014-01-24China - Ombudsman Hong Kong - Annual Report 2009 EN
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2014-01-09
Special Report: Investigation into Governance at the Corporation of Hamilton (CoH)
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2015-11-13Parliamentary and Health Service Ombudsman comments on adult social care complaints report
Commenting on the Local Government Ombudsman's report highlighting the number of complaints it has received about adult social care in 2014/15, and the reasons behind the complaints, Parliamentary and Health Service Ombudsman Julie Mellor confirms that the number of unresolved complaints receive about the NHS in England and UK government departments is steadily increasing.
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2015-11-12
Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and private care providers – in its Annual Review of Adult Social Care Complaints 2014/15. The report is being published as part of the LGO’s role as the social care ombudsman, to encourage transparency and accountability across the whole adult social care complaints system.
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2016-07-19
H.M. Prison Maghaberry
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2016-07-19
La Defensoria presento su observatorio de derechos de las victimas del narcotrafico
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2016-07-19
bulgaria om-sofia ms-hristova june-2016
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2014-02-06
Procuraduría de los Derechos Humanos - Annual Report 2008 - ES
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2016-03-15
CV of Human Rights Defender Arman Tatoyan
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2016-03-14
CANADA - Annual Report - Backgrounder (French)
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2014-01-23
Australia - Commonwealth Ombudsman - Annual Report 2012/2013 EN
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2014-05-08
Municipal Ombudsman of Zürich - Annual Report 2007 - German
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2015-11-06
Conference on a human rights approach to the work of Ombudsmen
The Northern Ireland Ombudsman (NIO) and the Northern Ireland Human Rights Commission (NIHRC), with funding support from the IOI, have undertaken a three year project to optimize the resources of their respective organisations with the objective of improved outcomes for the service user and enhanced public services overall. In May 2016 the offices of the NIO and the NIHRC warmly invite you to participate in an International Conference which will focus on sharing the features and benefits of the developed human rights manual.
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2015-11-06
Ombudsman’s office marks 40 years of helping citizens, improving governance
The Office of the Ontario Ombudsman celebrated 40 years of helping citizens resolve issues with the provincial government on 30 October 2015. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.
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2015-11-05
Ombudsman launches investigation into handling of workers compensation claims
The Victorian Ombudsman has commenced an ‘own motion’ investigation into the management of workers compensation claims in Victoria.
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2015-11-05
Scottish Public Services Ombudsman publishes Annual Report 2014/2015
The Office of the Scottish Public Services Ombudsman published its 2014-15 annual report. It charts another year of achievement for the SPSO. We handled a record number of complaints about public services, and further improved our productivity and the quality of our service. We helped almost 5,600 people, providing independent advice and support and looking into the issues people brought us where we could. Our investigations led to over 1,400 recommendations for improvement to public services.
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2015-11-05
Public Services Ombudsman for Wales quarterly Casebook published
Issue 22 of the Public Services Ombudsman for Wales’ Casebook (July-September 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2014-02-06
British Columbia Ombudsperson - Annual Report 2007/2008 - EN
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2015-11-04
La Defensoría presenta el Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia
La Defensoría de Niñas, Niños y Adolescentes de Santa Fe, a cargo de Analía Colombo, invita a la presentación del Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia de Santa Fe. La actividad se llevará a cabo el jueves 5 de noviembre a las 10.00 en el Centro de la Juventud (avenida Belgrano 950) de la ciudad de Rosario.
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2015-11-04
Stakeholder engagement
This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.
