The positions of the two IOI Vice-Presidents became vacant earlier this year and the IOI General Secretariat held an electronic ballot to fill these vacancies. The deadline for voting ended on 19 August 2025 and the newly elected Vice-Presidents are Ms. Nadine Mailloux, Ombudsman of Montreal (Canada) and Ms. Ayesha Hamid, Ombudsman of the Province of Punjab (Pakistan).

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The International Ombudsman Institute (IOI) elected Ms Nadine Mailloux, Ombudsman of the City of Montréal, as its First Vice President. Kindly click here to read Ms Mailloux's thoughts on the IOI and her election.

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A moment of pride and honour for Pakistan, Ombudsman Punjab has been elected as the Second Vice-President of the International Ombudsman Institute (IOI), becoming the first-ever Pakistani Ombudsman to hold this global position.

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For the first time in history, Pakistan will proudly host the IOI Asian Regional Meeting 2025, bringing together ombudsman leaders, experts, and stakeholders from across Asia and beyond. The event, organized by the Office of the Ombudsman Punjab, marks a milestone in Pakistan’s growing role in strengthening international cooperation, accountability, and citizen rights protection.

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Demonstrating its dedication to progress and collaboration, the Office of the Complaints Commission successfully concluded its Inter-Government Roundtable Discussion, held on Tuesday, 5th August 2025. This event marks a significant milestone in enhancing services for residents across the islands.

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A workshop was held on 2 September 2025 at the NED University Karachi chaired by Mr. Sohail Ahmed Rajput, Honourable Provincial Ombudsman Sindh, to select ten students of NED University as Brand Ambassadors of the Provincial Ombudsman Sindh. The students will be given the task to disseminate information about the role and functions of the Ombudsman among the students and the public at large.

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On 26 August the African Ombudsman Research Centre (AORC) held a webinar under the theme Celebrating South African Women’s Month – Gender-Inclusive Policies: A Guide for Ombudsman Offices. Kindly click here to access the recordings.

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On July 1, 2025 the State Comptroller and Ombudsman of Israel, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) the Ombudsman Annual Report 51 for the year 2024. Nearly 22,000 complaints were received in 2024 representing an increase of 50% compared with 2019.

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The Office of the Tax Ombudsman of Australia, Ms Ruth Owen CBE, reboots its Quarterly Newsletter and starts with its first issue for September 2025. Kindly click here to access the newsletter.

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La actuación municipal no ha sido suficientemente eficaz en un caso de una familia con dos menores, uno de ellos con una posible discapacidad, a quienes sólo se ofreció pernoctaciones sueltas en alojamientos de servicios sociales, lo que no se ajustaba a sus necesidades. Además, debe informarse debidamente a las personas usuarias de los posibles usos de los documentos que se les haga firmar, y éstos deben tener un redactado claro.

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À l'approche de la rentrée scolaire 2025, la Défenseure des droits dresse un bilan préoccupant des obstacles qui entravent encore la réussite éducative des jeunes. Malgré les promesses d'égalité, de nombreux dysfonctionnements persistent dans le système éducatif français, depuis l'orientation au lycée jusqu'aux conditions d'apprentissage, en passant par l'inclusion des élèves en situation de handicap. Ces difficultés structurelles compromettent l'accès effectif à l'éducation pour tous et appellent des réformes en profondeur pour garantir le droit fondamental de chaque enfant à une scolarité réussie.

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The initiative highlights actions taken by the Federal Public Defenders’ Office (DPU) to protect vulnerable populations and tackle the climate crisis.

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The opening ceremony of the Hong Kong International Ombudsman Academy (“HKIOA”), along with a seminar themed “Nurturing a Positive Complaint Culture through Mediation”, was held at the Hong Kong Productivity Council on 25 August, 2025.

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The Office of the Ombudsman, in collaboration with the University of Malta, reminds prospective students that applications for the new Master of Arts (MA) in Ombudsman Law and Governance close on 15 September 2025. The course officially launches in October 2025.

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