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International Ombudsman Institute

Fri, 26 May 2023

Ombudsman News 20/2023

Fri, 26 May 2023

Ombudsman News 20/2023





L to R: IOI President, Chris Field PSM, providing a Welcome Address, alongside fellow distinguished speakers Ukrainian Parliament Commissioner for Human Rights, Dmytro Lubinets, and Ukrainian Ambassador to Austria, Dr Vasyl Khymynets

IOI | World Board attends Reception and Charity Event at Ukrainian Embassy

Prior to the commencement of the World Board meeting in Austria, the Ukrainian Ambassador to Austria, Dr Vasyl Khymynets, and Voices of Children co-hosted a reception and charity event at the Ukrainian Embassy. The President was honoured to speak at this event alongside Ambassador Khymynets and Ukrainian Parliament Commissioner for Human Rights, Dmytro Lubinets.



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primer congreso argentino de justicia y prácticas restaurativas

ARGENTINA | La Defensoría del Pueblo invita al Primer Congreso Argentino de Justicia y Prácticas Restaurativas

El encuentro, que se desarrollará entre el 8 y el 10 de junio 2023 en los municipios bonaerenses de Ezeiza y Avellaneda, busca constituir un espacio de referencia para el análisis y la promoción de políticas, saberes y metodologías sobre la justicia y las prácticas restaurativas.



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ACRC Chairperson Jeon Hyun-Heui and Chief Ombudsman Somsak Suwansujarit

THAILAND | The Ombudsman of the Kingdom of Thailand and the ACRC of the Republic of Korea jointly sign extension of the MOU

On 8 May 2023, the signing of the MOU on bilateral cooperation between the Chief Ombudsman of Thailand, Mr. Somsak Suwansujarit, and the Chairperson of the Anti-Corruption and Civil Rights Commission of the Republic of Korea, Ms. Jeon Hyun-Heui, took place at the Office of the Secretariat of the International Ombudsman Institute in Vienna, in the Republic of Austria.



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Ombudsman Englman speaks at peer learning event

ISRAEL | Office of the Ombudsman hosts peer learning event for staff of the Ministry of Defense

On 7 May 2023, the Office of the Ombudsman, within the Office of the State Comptroller and Ombudsman, hosted a peer learning event for staff of the Ministry of Defense on the theme: "Handling Complaints - Exposure and Challenges".



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Dr. Herrera participa en la mesa de diálogo

GUATEMALA | Avances importantes en mesa de diálogo propuesta por el Procurador de los Derechos Humanos de Guatemala

Por iniciativa del Procurador de los Derechos Humanos de Guatemala, Dr. Alejandro Córdova Herrera, se habilitó una mesa de diálogo el 28 de marzo de 2023, para buscar soluciones pacíficas a las demandas de los pueblos indígenas que integran los 48 Cantones de Totonicapán y autoridades de las alcaldías indígenas.



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Chief Commissioner Hon. Abimbola Ayo-Yusuf

NIGERIA | PCC makes case for inmates in correctional centres

In his opening remark at a town hall meeting on systemic and proactive investigation into welfare of inmates in the correctional centres in Nigeria at Owerri, Imo State at 10 May 2023, the Honourable Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf, stressed the need for the Government to create and maintain a conducive environment for said inmates.



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PAKISTAN | Provincial Ombudsman Sindh publishes latest newsletter

The Provincial Ombudsman Sindh recently published its latest quarterly newsletter covering the period from January to March 2023. The newsletter features the visit of the IOI President, Mr Chris Field, who was invited to Karachi by the Provincial Ombudsman Sindh, Honourable Ajaz Ali Khan. Among others, they gave speeches at the launching ceremony of the research study on “Assessment on Malnutrition (Stunting) in District Tharparkar”, which was undertaken in collaboration with the IOI under its Regional Subsidy Program.



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AOM Executive and Governing Board

MALTA | The ombudsman participates in the Executive and Governing board meetings of the AOM in Kosovo

The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, the Maltese Ombudsman, attended the Executive and Governing Board meeting of the Association of Mediterranean Ombudsman (AOM) in Kosovo. This meeting was part of a three-day conference organised by the Ombudsman Institution of Kosovo in partnership with the AOM discussing ‘Integrity and Independence of Ombudsman Institutions: resilience amidst Challenges.’



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CANADA | Taxpayers’ Ombudsperson to monitor and examine issues related to CRA communications about the collection of COVID-related benefit overpayments

On 4 May 2023, the Taxpayers' Ombudsperson, Mr. François Boileau, announced his intention to closely monitor complaints received at his office concerning individuals who have already paid back COVID-related benefit overpayments to the Government of Canada yet are still receiving collection letters from the Canada Revenue Agency (CRA).



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Investigations of driving test arrangements

HONG KONG, CHINA | Ombudsman probes Transport Department’s arrangements for driving tests

On 18 May 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the driving test arrangements of the Transport Department (“TD”). The Office has received 40 complaints related to driving tests, involving such issues as candidates’ discontent about the waiting time for driving tests, TD’s early test appointment booking system, the scheduling of driving tests, as well as appeals and arrangements for video recording of driving tests.



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III Congreso de Familia, Infancia y Capacidad

ESPAÑA | La síndica participó en el III Congreso de Familia, Infancia y Capacidad

La síndica de greuges, Esther Giménez-Salinas, ha participado en el III Congreso de Familia, Infancia y Capacidad, organizado por los colegios de abogados de Málaga, Barcelona y Antequera y por la Plataforma Familia&Derecho. Se han tratado temas como el acoso en las redes sociales y el sistema de protección de menores, entre otros.



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AUSTRALIA | Complaint handling casebook: Resolving issues

In her latest report Complaint handling casebook: Resolving issues informally, Victorian Ombudsman Deborah Glass describes how her office resolves complaints and works constructively with agencies and public bodies to fix problems and improve public administration.



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THE NETHERLANDS | Annual Report 2022: Time for the citizen

On Wednesday, 24 May 2023, the Dutch National Ombudsman, the Ombudsman for Children and the Ombudsman for Veterans presented their 2022 Annual Report to the House of Representatives: Time for the citizen. In it, they call on the government to listen to citizens more often, sooner and to better effect. Despite having seen some positive examples from the government, the ombudsmen continue to take a critical view, particularly with regard to the influence and control that citizens currently have over the work of the government.



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Reporte semenal ahora disponible

AMÉRICA LATINA | 72. Reporte Internacional de “Derechos Humanos en Perspectiva Internacional”

Les hacemos llegar el 72. Reporte Internacional de “Derechos Humanos en Perspectiva Internacional” elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).



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The International Ombudsman Institute, General Secretariat
c/o Austrian Ombudsman Board, Singerstrasse 17, A-1015 Vienna, P.O. Box 20
Tel. +43/1/512 93 88 | E-Mail: ioi@volksanw.gv.at | https://www.theioi.org