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International Ombudsman Institute

Fri, 12 May 2023

Ombudsman News 18/2023

Fri, 12 May 2023

Ombudsman News 18/2023





Complaint Handling Forum

AUSTRALIA | Commonwealth and ACT Ombudsman published paper on multi-agency service delivery and hosts its annual Complaint Handling Forum

In April 2023, the Office of the Commonwealth Ombudsman published an Insights paper on multi-agency service delivery, to provide specifics on complaint handling, communication and responding when things go wrong. In June 2023, the Office will hold its annual Complaint Handling Forum.



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Workshop facilitators and participants

NEW ZEALAND | Regional Workshop for Pacific Ombudsman and Integrity Institutions

The New Zealand Office of the Ombudsman (OOTO) held a two day in person workshop for Ombudsman and integrity institutions in the Pacific region, supported by a subsidy from the International Ombudsman Institute (IOI). 



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Malera and Drouet putting pen to paper

MALAWI | The Ombudsman signs MoU with Voice of Accountability

The Ombudsman of the Republic of Malawi, Grace Malera, on Thursday, May 4 2023, signed a Memorandum of Understanding (MoU) with the Voice of Accountability project for a production of radio and television programs called Kulondoloza.



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Le Plan stratégique 2023-2028 du Protecteur du citoyen

CANADA | Le Protecteur du citoyen a déposé à l’Assemblée nationale son Plan stratégique 2023-2028

Le 27 avril 2023, le protecteur du citoyen, M. Marc-André Dowd, a déposé à l’Assemblée nationale le Plan stratégique 2023-2028. Ce document est le fruit d’une réflexion globale sur les enjeux auxquels fait face l’institution du Protecteur du citoyen.



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Consejo Asesor Catalán

ESPAÑA | Nombrados los doce miembros del Consejo Asesor para la Prevención de la Tortura

El 3 de mayo 2023 el Parlamento de Cataluña designó a los doce miembros que formarán parte del Consejo Asesor del Mecanismo Catalán para la Prevención de la Tortura (MCPT) durante los próximos seis años.



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School building rented out to tenants

PAKISTAN | School building retrieved from illegal occupants after Sindh Ombudsman took suo moto action

Sindh Ombudsman Ajaz Ali Khan got the Government school building vacated from tenants after taking Suo Moto action on a report titled “Ebrahim Ali Bhai, Boys Government Secondary School building rented out to tenants” published on 12 January 2023 in “The Express Tribune”.



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Control Yuan

CONTROL YUAN, TAIWAN | CY finds systemic problems when investigating cases involving corporal punishment and gender equality among school teachers

Through the investigation of cases involving corporal punishment and gender equality among school teachers, as well as following up on investigation reports and corrective cases, the Control Yuan has found that there are still two systemic issues that require improvement in the current practical operation of the school faculty evaluation committees.



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Gabriel Savino participando en el foro regional

ARGENTINA | Gabriel Savino expuso en un Foro sobre Inteligencia Artificial en Colombia

El defensor del Pueblo a cargo Gabriel Savino participó, de manera virtual desde la sede de Austria del Instituto Internacional del Ombudsman (IIO), del segundo foro regional sobre protección en ambientes digitales y libertad de expresión, denominado Inteligencia Artificial, Derechos Humanos, Libertad de Expresión e Influencers que se realizó el pasado martes en la Universidad Santo Tomás de Bogotá y fue organizado por la Defensoría del Pueblo de Colombia.



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BELGIQUE | Le Médiateur fédéral présente son rapport annuel 2022

Le 24 avril 2022, le Médiateur fédéral a rendu public son rapport annuel et l’a présenté à la Chambre des représentants.



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The International Ombudsman Institute, General Secretariat
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