The Northern Ireland Public Services Ombudsman and Professor Chris Gill (University of Glasgow) are conducting a joint research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). You are now kindly invited to participate in the corresponding survey, whose aim is to understand the work of ombudspersons in this area and to identify good practice.

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On 25 June 2024, Parliamentary Ombudsman Petri Jääskeläinen submitted his Annual Report 2023 to Speaker of Parliament Jussi Halla-aho. In 2023, there were a total of 7,124 complaints (6,613 in 2022). This is just over 500 (7.7%) more than the previous year. The largest number of complaints concerned social welfare 1,136 (997), the police 855 (821), healthcare 803 (751) and criminal sanctions 591 (672). In the reporting year, 6,876 complaints were resolved. The corresponding figure in 2022 was 6,857.

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La falta de seguridad jurídica sobre la tenencia de la vivienda genera desgaste de las personas en el intento por consolidar su patrimonio y afianzar su proyecto de vida, comprometiendo también el disfrute de otros derechos humanos igualmente trascendentes, como sus Derechos a la Salud, a la Integridad personal, a la Familia y a la Propiedad, entre otros. Así lo advirtió la Presidenta de la Comisión de Derechos Humanos de la Ciudad de México (CDHCM), Nashieli Ramírez Hernández, durante la presentación de la Recomendación 05/2024, dirigida al Instituto de la Vivienda (INVI), por la falta de seguridad jurídica sobre la tenencia de vivienda en el caso de una mujer adulta mayor.

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Virgílio da Silva Guterres ‘Lamukan’, Ombudsman for Human Rights and Justice, has urgently called upon the Minister of Health and her team to address pressing issues affecting hospitals in Timor-Leste. Speaking at Hotel Timor on July 10th, Guterres emphasized the severity of the situation, stating, “We cannot afford to let the situation in hospitals deteriorate further.”

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The Federal Ombudsman of Belgium published a new information brochure for whistleblowers. It is an informative and practical tool with the most important information for whistleblowers who want to make a report to the Federal Ombudsman. The brochure sets out the procedures for making a report and for obtaining protection from the Belgian institution.

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In Kevin Brezinski’s latest public report, systemic issues were uncovered within the Alberta Adult Health Benefit program and Alberta Child Health Benefit program, operated jointly by Alberta Health and Seniors, Community and Social Services (SCSS).

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The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.

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A sensitization program was held on 7 July 2024 at Jubilee Baptist Church, Osogbo, Osun State Nigeria, to raise awareness about the Public Complaints Commission (PCC) and its services. 

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Le Commissaire aux services en français Carl Bouchard a publié le 12 Juillet 2024 un rapport exhortant le gouvernement de l'Ontario à rendre bilingue toute sa publicité extérieure, après que sa dernière enquête a révélé un manquement systématique aux obligations de la Loi sur les services en français (LSF) – même lorsqu'il s'agissait de communications importantes sur la santé publique.

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French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.

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El pasado mes de marzo un interno del Centro Penitenciario Mas d'Enric, que realizaba funciones de auxiliar de cocina, mató con un cuchillo a Núria, una cocinera del centro, y a continuación se suicidó.

En señal de protesta e indignación, numerosos trabajadores penitenciarios protagonizaron bloqueos en los accesos a los centros penitenciarios de Cataluña que provocaron afectaciones al funcionamiento habitual de los centros. Ante estos hechos, organizaciones sociales de protección de derechos humanos, abogados y familiares de personas privadas de libertad se dirigieron a la institución del Síndic de Greuges para denunciar las afectaciones que sufrían los internos como consecuencia de este bloqueo.

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The Taxpayers’ Ombudsperson, Mr. François Boileau, has formally opened a systemic examination into whether the Canada Revenue Agency (CRA) respected taxpayers’ rights in its administration of bare trust filing requirements for the 2023 tax year.

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