The African Ombudsman Research Centre (AORC) has identified the issue of 'Effective Investigation strategies - building blocks, methods/tools' as one of the training priorities required by African Ombudsman. In responding to this need, AORC cordially invites Ombudsman colleagues and their staff to a webinar on 14 June 2022.

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Ya está disponible toda la información relevante, como la invitación oficial, el programa y el flyer del evento. Haga clic aquí para acceder a los documentos.

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All relevant information, such as an official invitation, the programme and the flyer for the event are now available. Please click here to access the documents.

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Following the success of last year, the Commonwealth Ombudsman is hosting its annual complaint handling forum entirely online over four sessions on 20–24 June 2022.

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Recently, the Control Yuan (CY) published the 2021 Annual Report. For the whole of 2021, the CY received 14,403 people’s complaints; issued 244 investigation reports; passed 16 impeachment cases and 1 censure case; and proposed 78 corrective measures cases. The Annual Report also includes 6 case summaries, which are categorized into public expenditures, upholding discipline and safeguarding human rights.

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In the study “Availability of local governments and public administration during the COVID-19 emergency”, the Ombudsman paid particular attention to whether, in the context of the COVID-19 pandemic, citizens were able to reach local governments and public authorities and to receive consultations or services.

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The Ombudsman, Ms Winnie Chiu, today (May 26) announced at a press conference the completion of a direct investigation into the regulation of paragliding activities by the Civil Aviation Department (“CAD”), and made eight recommendations for improvement to the CAD.

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La Procuración Penitenciaria de la Nación presentó ante el Congreso de la Nación el informe de gestión ejercido durante el año 2021.

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In this Bulletin NIPSO provides an update on their work to introduce common standards for complaints handling in the public sector. They also feature some of the latest investigations that they have carried out over the last few months. 

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