Developing skills in order to optimize interaction and communication with challenging conversation partners was the main aim of the third NPM workshop which was held in Vienna from 25 – 27 September 2017 and which brought 29 participants from 21 different countries together to experience a three-day workshop of shared learning.

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On 27 September, IOI Secretary General Dr. Günther Kräuter used the opportunity of the IOI Workshop for NPMs in Vienna for a special meeting with Ms. Tebogo Titose Mapodisi, Acting Chief Legal Investigator and Head of Regional Office of the Botswana Ombudsman.

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In the Czech city of Brno, an annual V4 meeting was held of ombudspersons from Poland, the Czech Republic, Slovakia and Hungary. In the adopted declaration "Human Rights for Everyone", the Visegrad Group ombudspersons emphasized their common goals and values, as well as the significance of the institution of ombudsman maintaining independence of the authorities. Thanks to such independence, the ombudspersons may support ordinary people in their conflicts with the state.

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Disability services provider Autism Plus and the Department of Health and Human Services put clients at risk by failing to move a group home resident who was accused of sexually assaulting vulnerable housemates. Victorian Ombudsman Deborah Glass said the events raised serious concerns about the suitability of Autism Plus to provide programs and care for DHHS clients.

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Pour faire valoir ses droits, il faut d’abord les connaître! C’est pourquoi le Défenseur des droits a lancé Educadroit. Cette nouvelle initiative entend mieux faire comprendre aux enfants et aux jeunes le rôle et les modalités d’élaboration du droit.

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The Ombudsman, Ms Connie Lau, on September 28, declared a direct investigation into the Government’s planning and arrangements for ancillary facilities for electric private vehicles to examine whether there are any improprieties.

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La Procuración Penitenciaria se presentó en calidad de “Amigo del Tribunal” ante la Corte Suprema de Justicia de la Nación por el derecho al voto de las personas condenadas.

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The Ombudsman institution of Ireland has published the September 2017 edition of The Ombudsman's Casebook. In this publication the institution shares summaries of some of the cases Ombudsman Peter Tyndall recently examined.

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The Annual Report 2016 of the Ombudsman for Bermuda has been tabled in the House of Assembly and is now available to the public. The Ombudsman's Annual Report details the work of the Office from 1 January to 31 December 2016.

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