Ombudsman News 40/2014

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	AUSTRALIA/QUEENSLAND: Ombudsman releases Annual Report 2012/2013 The Office of the Queensland Ombudsman has halved the time taken to finalise complaints, according to the 2012-13 annual report. » more information » google translate (Francais) » google translate (Español)

	SPAIN: Ombudsman calls for greater transparency and protection for telecommunications customers The Ombudsman, Soledad Becerril, has sent a study "Telecommunications: citizens’ needs and demands", to the Spanish Parliament which aims to improve the Government's monitoring of the operators' behaviour and transparency in providing the service, pricing, customer service, advertising and contracts. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN: Federal Ombudsman reaches another benchmark, clears backlog of 100.000 Public Complaints In an unprecedented endeavor, the Federal Ombudsman Secretariat has cleared the entire pendency of one hundred thousand public complaints up to 2013. » more information » google translate (Francais) » google translate (Español)

	SOUTH AFRICA: Public Protector to host Swedish counterpart during roundtable on role of ombudsman The Public Protector, Adv. Thuli Madonsela, hosted her Swedish counterpart, the Chief Parliamentary Ombudsman, Ms. Elisabet Fura, on 07 October 2014 during a roundtable discussion on the role of the Ombudsman in Pretoria. » more information » google translate (Francais) » google translate (Español)

	UK/SCOTLAND: Ombudsman publishes annual complaints report for the local government sector Jim Martin, the Ombudsman, publishes his annual complaints report for 2013/14 about the local government sector today. » more information » google translate (Francais) » google translate (Español)

	PAKISTAN/SINDH: Ombudsman orders operators of a sugar mill to take remedial measures against pollution A complainant approached the Ombudsman of Sindh regarding ash emissions from a boiler of a nearby sugar mill that polluted the atmosphere. » more information » google translate (Francais) » google translate (Español)

	ITALY: Italian Parliament hosts presentation of the first joint annual report of regional ombudsmen Invited by the national coordinator of regional Italian defenders and the defender of the region of Tuscany, Lucia Franchini, the Catalan Ombudsman Rafael Ribó, spoke before the Italian Parliament on the occasion of the presentation of the first Annual Joint Report that gathers up the work made by each region or autonomous province defender. » more information » google translate (Francais) » google translate (Español)

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Ombudsman News 40/2014

Ombudsman News 40/2014

AUSTRALIA/QUEENSLAND: Ombudsman releases Annual Report 2012/2013

SPAIN: Ombudsman calls for greater transparency and protection for telecommunications customers

PAKISTAN: Federal Ombudsman reaches another benchmark, clears backlog of 100.000 Public Complaints

SOUTH AFRICA: Public Protector to host Swedish counterpart during roundtable on role of ombudsman

UK/SCOTLAND: Ombudsman publishes annual complaints report for the local government sector

PAKISTAN/SINDH: Ombudsman orders operators of a sugar mill to take remedial measures against pollution

ITALY: Italian Parliament hosts presentation of the first joint annual report of regional ombudsmen