BackThe Starter kit for new ombudsmen and developing or expanding offices (Starter Kit) was funded by the IOI through a regional subvention, and jointly undertaken by the offices of the Western Australian Ombudsman and New South Wales Ombudsman.
The objective of the project was to provide a highly accessible, web-based induction tool for newly appointed Ombudsmen utilising the knowledge and experience of existing Ombudsmen, and a resource for those offices who are undergoing an expansion of functions or dealing with novel or challenging issues. The Starter Kit is a comprehensive online collection of information and documents contributed by Australasian and Pacific Ombudsman Region Members on a range of topics relevant to Ombudsman offices. The topics covered fall into four broad areas: Core Principles for an Ombudsman Institution; Governance and Office Management; Complaints and Investigations; and Stakeholder Engagement.
In launching the Starter Kit, Mr Field observed that “I am also pleased, and excited, that the Starter Kit will be made available to all IOI members – further enhancing the value of the Starter Kit and the assistance that is able to be provided to new Ombudsmen taking office all around the world and those who are considering the expansion of functions for their offices.”
IOI Members can access the Starter Kit through the member area of the IOI website.
The Starter Kit was launched by Mr Chris Field, IOI Treasurer and Western Australian Ombudsman at the 2016 APOR Conference on 3 May 2016.
Source: Office of the Western Australian Ombudsman
