The Northern Ireland Public Services Ombudsman (NIPSO) presented its second general report for the year 2017-18.
The 2017-18 NIPSO report has revealed that enquiries to the Ombudsman increased by 37% in the last year.
Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).
As Ombudsman, the Office investigates complaints of maladministration in respect of listed authorities which provide a wide range of public services in Northern Ireland, as well as complaints of failings in professional judgment in health and social care.
Source: Office of the Northern Ireland Public Services Ombudsman (NIPSO), UK